Banking Operations Officer Cards

**Our mission**? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market.

**Our journey**: Founded by Alexandre and Steve in July 2017, Qonto has rapidly gained trust, serving over 500,000 customers. Thanks to our wonderful team of 1,600+ Qontoers, we also made it to the LinkedIn Top Companies French ranking

**Our values**:
**Customer focus |** Prioritize customers in everything you do

**Ownership |** Own your part, get things done

**Teamwork |** Make (team)work easy

**Mastery |** Continuously raise the bar

**Integrity |** Always do what’s right, and respect people

**Our beliefs**: At Qonto, we're committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 50% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality.

Discover the steps we took to create a discrimination-free hiring process.

As a **Back Office Officer Cards,** you will join a team of 4 (and growing) led by Justine, Lead Banking Operations Cards, Checks, and Debtors.

You'll be pivotal in managing chargeback requests and overseeing our card and packaging stock, ensuring operational excellence and financial integrity.

‍‍ **As a Back Office Officer Cards, you will**:

- **Analyze and manage incoming chargeback requests** (clients disputing their payment for fraud or commercial litigation) with precision and efficiency.
- **Keep a tight rein on card and packaging stock levels** to meet our needs.
- Foster seamless interactions with cross-functional teams, enhancing communication and collaboration.
- **Work closely with external providers **to ensure smooth operations and quality standards.
- **Contribute to the continuous improvement **of our financial and risk management processes.

**What you can expect**:

- An **international, dynamic environment** where cross-functional teamwork is paramount.
- Opportunities to **work with leading external providers** in the industry.
- A culture that values** innovation, efficiency, and continuous improvement**.

**About your future manager**:
Your manager will be Justine, Lead Banking Operations (Cards, Checks, Debtors)

**Her path?** Three years in the banking/FinTech industry, including one year as a Team Leader.

**What can she bring to you?** Expertise in work organization and project management. She will accompany you in your daily tasks and in achieving your goals.

**About You**:

- **Analytical mindset**: You like to dissect complex issues to make data-driven decisions.
- **Experience**:You are a young graduate with a first experience in back-office or Customer Support (internships included), in a banking or finance environment.
- **Organization and rigor**: Your meticulous attention to detail and superb organizational skills ensure nothing slips through the cracks.
- **Fluent in French and English**:You can communicate your ideas smoothly and effectively in French and English.
- **Team player**: You thrive in cross-functional teams and excel at building relationships across departments.**Perks**

A tailor-made and dynamic career track. An inclusive work environment. And so much more to help you succeed.
- Offices in Paris, Berlin, Milan, Barcelona, and Belgrade;
- Competitive salary package;
- A meal voucher;
- Public transportation reimbursement (part or global);
- A great health insurance (depending on the country);
- Employee well-being initiatives: access to Moka Care to take care of your mental health and great offers for sports and wellness activities;
- A progressive disability and parenthood policy (1 in 6 of Qonto employees is a parent) and childcare benefits with selected partners;
- Monthly team events.

**Our hiring process**:

- Interviews with your Talent Acquisition Manager and future managers
- A remote exercise to demonstrate your skills and give you a taste of what working at Qonto could be like

We will send you an **interview guide** so you can best prepare yourself.

On average, our process lasts **20 working days** and offers usually follow within **48 hours**

To learn more about us:
Qonto's Blog | Les Échos I L'Usine Digitale | Courrier Cadres