Reconciliation & Planning Manager (Banking Operations) - Based in Paris

**Our mission**? Creating the freedom for SMEs to succeed in business and beyond, by delivering Europe’s leading finance workspace. We combine business-class tools (seamless invoicing, spend management, and pre-accounting) with unwaveringly attentive 24/7 support, designed to help businesses breeze through all things finance.

**Our journey**: Founded by Alexandre and Steve in July 2017, Qonto has rapidly gained trust, serving over 600,000 customers. Thanks to our wonderful team of 1,600+ Qontoers, we also made it to the LinkedIn Top Companies French ranking

**Our values**:
**Customer focus |** Prioritize customers in everything you do

**Ownership |** Own your part, get things done

**Teamwork |** Make (team)work easy

**Mastery |** Continuously raise the bar

**Integrity |** Always do what’s right, and respect people

**Our beliefs**: At Qonto, we're committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 55% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality.

Discover the steps we took to create a discrimination-free hiring process.
- **Mission**:

- Join us as a **Reconciliation & Planning Manager** to strengthen our Banking Operations reconciliation capabilities across all payment types and drive process improvements that reduce breaks and accelerate investigations. Following our recent reorganization, you'll be part of a dedicated Planning & Reconciliation team that ensures compliance and protects our 500,000+ customers' funds across Europe.
- **Impact**:

- You will work closely with **Gustavo Valentini**, our Planning & Reconciliation team leader, and join a team of 5 other Qontoers that directly impacts Qonto's operational efficiency and financial performance through data-driven analysis and robust reconciliation processes.

‍‍ **As a Reconciliation & Planning Manager (Banking Operations) at Qonto, you will**
- **Master Qonto's reconciliation scope** including settlement accounts, suspens & transit accounts, reducing unreconciled items volume and aging within your first months
- **Investigate complex reconciliation breaks** using SQL and Excel to identify root causes and implement systematic fixes that prevent future issues
- **Deliver clear weekly summaries** to Finance and Banking Operations teams with actionable insights and recommendations
- **Lead cross-team improvement projects** such as implementing new L1 controls, SLA recovery plans, and process optimizations
- **Collaborate with external partners** including Natixis, Archaea, Mastercard, and BPOs to resolve complex reconciliation issues and improve data flows
- **Support planning activities** including workforce management for AML, Fraud, BO Payments & BO Juridical teams
- **Develop and implement action plans** when SLA targets are not being reached, coordinating with multiple stakeholders to ensure swift resolution

**What you can expect**:

- **High-impact environment**: Your work directly affects the financial accuracy and operational efficiency of Europe's leading business banking platform serving 600,000+ customers
- **Cross-functional collaboration**: Work closely with AML, Fraud, Banking Operations, and Finance teams, plus external banking partners to solve complex operational challenges
- **Growth opportunity**: Join during our post-reorganization expansion phase where your contributions will shape our scaling processes and operational excellence
- **Advanced analytical tools**: Work with SQL databases and Excel for complex data analysis, with opportunities to build automation workflows and monitoring dashboards
- **Dynamic interface**: Operate at the intersection of banking and technology, offering a unique perspective on financial operations and risk management

***About your future manager**
- **Gustavo Valentini** is a seasoned professional who **leads our Planning & Reconciliation team** with a focus on autonomy, analytical rigor, and continuous improvement. His team scope includes workforce management for critical operations teams (AML, Fraud, BO Payments & BO Juridical), L1 controls, FICOBA declarations, and comprehensive reconciliation of settlement accounts.
- Gustavo values structured problem-solving, cross-team collaboration, and process innovation. His expertise in banking operations and commitment to team growth will support you in achieving new heights of professional development.

**About You**
- **Experience**: You have at least 2 years of experience in reconciliation, planning, or similar analytical roles in a banking institution or fintech/tech environment
- **Technical mastery**: Strong proficiency in SQL for data extraction and analysis, plus advanced Excel skills for financial modeling, pivot tables, and data visualization
- **Analytical expertise**: You can systematically break down complex problems into componen