Customer Relationship Manager

**Hiring Manager**: Christine Grun
**Talent Acquisition Advisor**: Michelle Benstead
**Job Code Level**: SRP3
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**THE OPPORTUNITY**:
We are seeking a Customer Relationship Manager to join our close-knit team and hold responsibility for the long-term growth, retention, and health of our most strategic customers. We work at the centre of a highly skilled, multidisciplinary customer facing team, ensuring OpenText delivers upon our customer’s strategic objectives. As a Customer Relationship Manager, you will define and execute revenue generating activities, operating with senior stakeholders and providing a bridge between our technical teams and customers.
As a Customer Relationship Manager you will take responsibility for the overall success of our customer’s digital journey and revenue growth for OpenText. You will manage complex negotiations and long term customer contracts, minimise cancellation and expand existing services.
In this quota carrying role, you will be rewarded with endless opportunity to manage enterprise solutions within industry leading brands, contributing to their growth strategies, and delivering upon the commitment they have made in OpenText as their digital partner.
**YOU ARE GREAT AT**:

- Managing complex sales and renewal cycles, and negotiating multi-year enterprise cloud agreements.
- Driving and executing key governance activities to create long-term value to customers whilst mitigating risk and materially improving relationships - engagement with senior client staff up to C-suite.
- Championing the customer, ensuring satisfaction, and resolving problems and disputes.
- Negotiating with large stakeholder communities, managing services/software contracts and driving renewals.
- Maintaining high levels of customer retention and minimising contract cancellation.
- Partnering with Field Sales (Account Executives), Pre-sales, Professional Services, Deal Desk and Customer Support teams while upholding our strong reputation as market leader in Enterprise Information Management.

**WHAT IT TAKES**:

- Experience of managing existing customer base, including the ability to forecast and execute revenue growth and reach new business targets.
- Business fluency in French.
- Proven success within a complex sales environment, or experience of driving growth within an existing portfolio.
- Knowledge of MEDDPICC or similar sales methodology would be helpful but is not required.
- The ability to build and maintain strong customer relationships while being accountable for customer satisfaction.
- Experience managing complex stakeholder environments, both internally and externally.
- Familiarity with different B2B technologies and the overall marketplace for such products and services.
- A successful track record of managing contract renewals and driving revenue opportunities within your portfolio.
- A good understanding of EDI B2B contracts, with good analytical abilities to extract value across existing clients within portfolio
- Excellent communication and time management skills.
- Ability to support billing operations and collections where necessary.
- Accurate reporting of key metrics to senior management.

What we do, we do well. What we create, we do purposefully to impact the world. If you believe in this mission and are passionate about enabling the Digital World, then let OpenText turn your career vision into reality.
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.