Global Head of Assistance Networks

**POSITION DETAILS**

**Position Title**:Global Head of Assistance Networks (Non-Medical)**

**Department**:Global Operations, AXA Partners Holding**

**Reporting line**:COO**

**Location**:Malakoff, Paris; Barcelona or Redhill, UK**

**Join Our Team as Global Head of Assistance Networks**

Are you ready to lead the transformation of Assistance networks on a global scale? We are seeking a dynamic and strategic leader to define and implement our Assistance Network Strategy, drive performance, manage global providers, and contribute to our key strategic objectives. If you're passionate about making an impact in a diverse and inclusive environment, we want to hear from you

**Position Summary**:
As the Global Head of Assistance Network you will be responsible for defining and implementing the Assistance Network Strategy across 19 countries with over 12,000 providers. You will oversee the cost containment process, manage global suppliers and correspondents, and ensure the achievement of operational and profitability targets. Your ultimate goal is to support the overall company strategy, optimize the provider journey, and drive network community synergies.

**Dimensions of Role**:
The role involves defining the Assistance network strategy, managing cost containment processes, leading complex negotiations with external stakeholders, aligning countries on proposed ambitions, contributing to strategic objectives, and supporting processes where network contribution is required. It also includes challenging the status quo, pushing for innovative solutions, and representing the network voice towards multiple internal stakeholders.

**Key Responsibilities**:

- Defining and implementing the Assistance Network Strategy by building a strategic vision, ensuring the correct implementation of provider journeys, and supporting local network teams.
- Driving network performance and cost containment activities by cascading targets into geographies, monitoring and challenging performance, driving improvements, and defining frameworks for selection, contracts, and partnerships with providers.
- Managing global providers and correspondent networks, including sourcing and operational management, and managing the green card network in accordance with AXA Group mandate.
- Being the custodian of regalian activities that contribute to controlling business processes performance and compliance, including managing fraud and leakage activities and supervising risk compliance and audit activities.
- Conducting business analytics and performance management, defining relevant business KPIs, and finding synergies with countries to propose a framework for performance management.
- Managing central network teams and the entire network community across countries, including direct and indirect management of teams.
- Reporting and working with various stakeholders, including global and local teams, external suppliers, and transformation and IT teams.

**Su Perfil** About You**:

- Extensive years of experience in senior executive positions
- Strong knowledge of assistance / P&C Insurance business
- Change Management: Ability to convince and embark people, demonstrates effective leadership with ability to influence others and move toward a common vision or goal
- Customer centric, business-oriented and digital mindset
- Ability to define new concepts and translate into concrete actions
- Easy communication skills, tenacity and enthusiasm
- Good level of maturity in people interaction skills, working both across cultures and at various levels of the organization
- Very good knowledge of Assistance business
- English a must, other language (French, Spanish ) is a strong plus.

**Call for Action**:
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**Acerca de AXA**
El Grupo AXA es líder mundial en seguros y gestión de activos. Protegemos y asesoramos a nuestros clientes en todas las etapas de su vida, ofreciéndoles productos y servicios que satisfacen sus necesidades en las áreas de seguros, protección personal, ahorro y gestión de activos. AXA es la primera marca de seguros del mundo, con más de 100 millones de clientes. Nos estamos transformando de pagador a socios de nuestro cliente, con un fuerte enfoque en la prevención de riesgos.

Cuál es nuestra misión: Ayudar a las personas para que vivan una vida mejor.

Cuáles son nuestros valores: El cliente es lo primero, el valor, la integridad y One AXA.

**Acerca de la Entidad**

AXA Partners es una unidad comercial transversal de AXA que ofrece una amplia gama de soluciones en servicios de asistencia, seguros de viaje y protección del crédito.

El papel de AXA Partners es también implementar soluciones innovadoras que surgen de la unidad AXA Innovation.

AXA Partners actúa para el progreso humano combinando pasión con experiênci