Production Support Engineer User Support Gm
il y a 2 semaines
**Company Description**:
Natixis Corporate & Investment Banking is a leading global financial institution that provides advisory, investment banking, financing, corporate banking and capital markets services to corporations, financial institutions, financial sponsors and sovereign and supranational organizations worldwide.
Our teams of experts in close to 30 countries advise clients on their strategic development, helping them to grow and transform their businesses, and maximize their positive impact. Natixis CIB is committed to aligning its financing portfolio with a carbon neutrality path by 2050 while helping its clients reduce the environmental impact of their business.
As part of Groupe BPCE, the second largest banking group in France through the Banque Populaire and Caisse d’Epargne retail networks, Natixis CIB benefits from the Group’s financial strength and solid financial ratings (Standard & Poor's: A+, Moody's: A1, Fitch Ratings: A+, R&I: A+).
Within IT TRV - APS - User Support, you join the 38-person User Support team. In this team, we work to provide quality technical support, manage incidents and service requests. Finally, you are responsible for maintaining the communication tools within the Natixis GFS Paris trading and asset management environment.
Your daily tasks include:
- Ensure support for users at all levels (1, 2 and 3) via the telephone hotline, physical solicitations and messaging;
- Organize on-site open kiosks to interact directly with users;
- Manage and resolve incidents and service requests on a daily basis;
- Administer IPC market telephony and manage remote and mobile access (VPN, strong authentication, Airwatch).
Our work methodology is agile.
**#TransformaveFinance**
The position is based in Paris and at our company it’s 10 days of telework per month, 15 to 17 days of RTT per year, on-site services such as catering, gym or corporate concierge. Our remuneration is composed of a fixed amount, an annual bonus and a corporate savings scheme including profit sharing, participation and payment.
As a top employer, we put our employees at the centre of our attention. Internal mobility, career development and training allow you to grow and develop throughout your career.
You work in a hybrid, inclusive and collaborative working environment.
You also have the opportunity to commit yourself to society and causes that are close to your heart through our corporate foundation.
**About the recruitment process**
You will be contacted by one of our recruiters before meeting with our business experts (manager, team member or business line).
**Required Skills/Qualifications/Experience**:
About you: If you recognize yourself in the following description you are made to work with us
You have a higher education in computer science and at least 4 years of experience in similar positions.
You are proficient in:
- Technical and functional environments of trading rooms and asset management;
- Microsoft Office 365, Windows 10 and 11 tools;
- The LAN/WAN/Firewall network.
You are:
- Rigorous, autonomous and responsive;
- Recognized for your service;
- Able to take initiatives and work as a team.
You have a command of English at level B2.
Tell us you are interested by responding to this ad.
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