UX Researcher Paas

**About the job**

At Scaleway, we are building the most complete cloud ecosystem in Europe. To this end, we rely first and foremost on a crystal-clear, quality user experience. We don’t want our users to get lost in complex interfaces. We believe there is no technical challenge that can’t be transformed into a smooth and friendly experience for our clients.
- We aim to make user experience design a pillar of the cloud industry.

Reporting to our Lead UX Researcher, you will be a key player in our growing UX & Research team, working closely with our Product Managers and Product Designers to ensure our products answer our users’ needs and expectations.

You will help the PaaS Tribe make highly technical concepts as understandable as possible, and take a pedagogical approach internally to achieve this goal.

**Responsibilities**:

- ** Discovery research**:support and coach our Product Managers and Engineering teams to prepare, coordinate, and conduct UX research; gather user data following a structured approach, and present your analysis
- ** Continuous research**: help our Product Managers and Product Designers coordinate and conduct internal and external usability testing, and report results
- ** UX design**: help Product Designers make highly technical concepts as understandable as possible so that Scaleway products stand out in the cloud industry
- ** User advocate**: work closely with other teams (Product Ops, Marketing, Customer Success, etc.) to gain a deeper understanding of our customers, their problems, needs, and behavior
- ** Knowledge**: manage UX insights and make data accessible throughout the organization
- ** Sharing**:reinforce and evangelize the practice of UX research by sharing success stories and ensuring that the overall impact of UX research is known

**Minimum qualifications**:

- 3+ years experience in a similar UX position (as a UX researcher or UX designer)
- UX research methods hold no secret for you
- Human-centered interaction, usability, and design thinking inspire your work
- Your methodologies are lean and adapted to an agile environment
- Very good command of English and French

**Preferred qualifications**:

- Positivity, resilience, and empathy best describe your personality.
- You gladly accept feedback and show that our users matter to you by continuously iterating and improving our products
- You are proactive and are not afraid of sharing your thoughts and ideas for improvement
- You want to learn, improve and gain responsibility
- Experience working on B2B solutions
- Experience working in tech companies
- Experience in documentation and presentations
- French/English (speaking and writing)
- Figma, FigJam, Hotjar, Google Analytics, Google Optimize, Maze

This position can be either:

- Based in our offices in Paris or Lille (France), fully remote is possible

**#LI-Remote, #LI-Hybrid**

**Salary Range**
- 60,000 - 83,000 EUR per year

**Questions about this job? **Nathalie Tourbay, our Recruitment Team Lead, would be happy to answer your questions.

Scaleway is a #singular place and we’re looking for #singular people. If you like what you see here and you’ve got a story to tell,
**we’d love to hear from you**.

**About Scaleway**

Located in Paris, Amsterdam and Warsaw, Scaleway’s complete cloud ecosystem is used by 25,000+ businesses, including European startups, who choose Scaleway for its multi-AZ redundancy, smooth developer experience, carbon-neutral data centers and native tools for managing multi-cloud architectures.

With fully managed offerings for bare metal, containerization and serverless architectures, Scaleway brings choice to the world of cloud computing, offering customers the ability to choose where their customer’s data resides, to choose what architecture works best for their business, and to choose a more responsible way to scale.

We are committed to creating a diverse environment. All qualified applicants will receive consideration regardless of race, color, religion, gender, gender identity or expression, sexual orientation, marital status, citizenship, disability, age, or veteran status.

Find out more about working with us on Scaleway’s Career Page.