Stakeholder Relationship Manager

**General Information**:
**Vacancy number**
- 1000/2025

**Recruitment type**
- External recruitment (international)

**Type of contract**
- CDD

**Posted date**
- 14-May-2025

**Deadline to apply**
- 04-Jun-2025

**Duty station**
- Strasbourg

**Grade**
- A1/A2

**Entity**
- European Directorate for the Quality of Medicines and HealthCare

**Description & Requirements**:
**Your Team**

The **European Directorate for the Quality of Medicines & Healthcare (EDQM)** is a leading organisation whose mission is to contribute to public health protection by engaging with an international community of experts and stakeholders. We achieve this by promoting acces to safe medicines and healthcare through the elaboration of quality standards, which are recognised as a scientific bookmark worldwide. The EDQM's standards for medicines and their ingredients, compiled in the European Pharmacopeia, are legally binding in its 39 member states (and the European Union) and are also widely used across the globe in the human and animal health sectors. The EDQM also plays a crucial role in the areas of blood transfusion, organ, tissue and cell transplantation and in developing and setting consumer health standards, such as for cosmetics and food contact materials.

The team you will be working in, the European Pharmacopoeia Department, contributes to the protection of public health through the **European Pharmacopoeia** (Ph. Eur.). The Ph. Eur. is the main source of official quality standards for medicines and their ingredients in Europe. These standards provide a legal and scientific basis for the quality control of a product throughout its life cycle, thus supporting the pharmaceutical industry and healthcare systems. The texts of the European Pharmacopoeia are legally binding in 39 European countries and applied in more than 130 countries worldwide.
- The Ph. Eur. is the result of collaborative work involving not only the members of this department but also, and above all, a network of approximately 900 experts from various horizons and nationalities.

**Your Role**

As a Stakeholder Relationship Manager you will:

- co-ordinate communication and outreach to enhance the involvement of members of expert committees and groups, which includes:

- overseeing and co-ordinating processes related to the nomination and appointment of all members of expert committees and groups (approx. 900 individuals);
- maintaining communication with experts and actively listening to their needs to improve relationships; following up with colleagues as deemed appropriate;
- welcoming newly appointed members;
- developing and rolling-out induction and integration programmes (online and in-person) and other training initiatives as required, involving key EDQM partners where appropriate.
- communicate, through various channels, formats and media, about the Department’s activities and contribute to the visibility of its work, proactively developing and updating standard communication and training programmes for users, interested parties and stakeholders of the Department’s activities;
- actively support the implementation of the EDQM-wide stakeholder engagement-related and other strategic objectives;
- monitor the effectiveness and adequacy of stakeholder-related activities through surveys and other similar means but also by taking into account frequently asked questions received by the EDQM HelpDesk for example;
- facilitate internal communication and fostering team spirit and a positive working environment.

**Requirements to apply**

You must:
**OR**
- have a very good knowledge English;
- have basic knowledge of French or the ability to acquire that knowledge on the job.

You must also:

- be a citizen of one of the member states of the Council of Europe and fulfil the conditions for appointment to the civil service of that state;
- have discharged any obligation concerning national service (military, civil or comparable);
- not be the parent, child, stepchild or grandchild of a serving staff member of the Council of Europe;
- be under the age of 65 years.

**Key competencies**
- Operational - Drafting skills
- Interpersonal - Teamwork and co-operation
- Interpersonal - Relationship building
- Interpersonal - Communication

**Desirable competencies**
- Operational - Creativity and innovation
- Interpersonal - Service orientation
- Professional and technical expertise:

- Knowledge of the European Pharmacopoeia through the implementation of texts (monographs and/or methods) in a control laboratory or during assessment would be an asset.

**What we offer**

This job vacancy is for an international external recruitment. You can consult the conditions of employment (salaries, allowances, pension scheme, social insurance, etc.) on the webpage **What we offer**.

**Applications and selection procedure**

**Important information