Customer Success Operations

il y a 21 heures

Paris, France Blockchain.com Temps plein

**WHAT YOU WILL DO**
- Design, document, and improve customer success processes, workflows, and operational playbooks.
- Partner with the CS Director to identify inefficiencies, propose solutions, and track implementation.
- Deliver regular enablement sessions to team leaders on new products, tools, and processes, empowering them to coach their teams effectively.
- Collaborate with reporting/analytics stakeholders to surface insights, identify trends, and guide decision-making.
- Maintain and improve knowledge resources (internal documentation and Help Center) in partnership with product and support teams.
- Act as a trusted thought partner to the CS Director, ensuring issues are escalated with clear proposals and solutions.
- Support strategic projects such as backlog reduction, SLA reinstatement, and customer journey documentation.

**WHAT YOU WILL NEED**
- Strong analytical and problem-solving skills; ability to turn data and feedback into clear actions.
- Experience in customer success, operations, enablement, or process improvement roles.
- Excellent communication and facilitation skills; confident in training or presenting to team leaders.
- Comfort with reporting tools and interpreting customer metrics (e.g., Zendesk Explore, Intercom reporting, CRM dashboards).
- Proactive mindset with ownership for driving improvements rather than waiting for instructions.
- Interest in crypto/fintech is a plus; curiosity and adaptability are essential.
- Positive energy and a collaborative spirit, with the maturity to act as a trusted partner to leadership.

**WHY JOIN US**
- Be the operational backbone of a global CS team, working directly with the Director of Customer Success.
- Influence decision-making and help shape how we deliver best-in-class support.
- A unique mix of operations, enablement, and strategy exposure in a high-growth fintech/crypto company.
- Career path growth into senior operations, enablement, or leadership roles.

**COMPENSATION & PERKS**
- Competitive full-time salary based on experience and meaningful equity in an industry-leading company
- Awesome office location in the heart of Paris
- Work from Anywhere Policy: You can work remotely from anywhere in the world for up to 20 days per year.
- The opportunity to be a key player and build your career at a rapidly expanding, global technology company in an exciting, emerging industry
- Unlimited vacation policy; work hard and take time when you need it
- Performance-based bonuses paid in cash
- Apple equipment provided by the company

LI-Hybrid
- Blockchain is committed to diversity and inclusion in the workplace and is proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, religion, color, national origin, gender, gender expression, sex, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, and apprenticeship. Blockchain makes hiring decisions based solely on qualifications, merit, and business needs at the time._

LI-Hybrid

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