Product Marketing Manager

Our one-of-a-kind product transforms how brands interact with their customers through unified customer conversations, AI automations that resolve up to 60% of support requests, and revenue-generating on-site campaigns.

As a leader in the CX space, Gorgias is committed to transforming customer experiences while fostering a sustainable and equitable workplace as a certified B Corporation.

Join us in our mission to deliver effortless support at every stage of growth.

**About the Role**:
As a Product Marketing Manager, you’ll be be orchestrating the go-to-market for the Support Suite, by gathering and analyzing marketing intelligence, project managing the product launches and different go-to-market initiatives.

The role is highly cross-functional and you will work with the marketing, sales, product and success teams

**What You'll Do**:

- You’ll be leading **highly strategic projects and ensure it achieves significant impact** for the company
- You’ll be doing research for **pricing, competitive intelligence, ICP & persona development, messaging & positioning, content creation** in collaboration with the wider marketing team
- ** Be the in-house expert** and **create an always-on feedback loop** on your product between sales, product, and marketing, to ensure we react quickly to “on the ground” developments
- ** You will be responsible for the success of the product by holding GTM teams** accountable for the GTM strategy, execution, and performance of your product in collaboration with sales, success & product through a project management framework such as RACI, etc.

**Who You Are**:

- 3+ years of experience in consulting, business operations, general management, product, or product marketing.
- You are a self-starter with a bias towards action who is able to manage multiple, competing priorities in a fast-paced environment.
- Proven ability to translate customer and market insights into crisp GTM fundamentals, including segmentation, buyer personas, messaging, competitive positioning, pricing recommendations, and more.
- Superb cross-functional collaboration and project management skills. From Day 1, you’ll need to align stakeholders across multiple teams—many of which may have competing priorities.
- Outstanding written and verbal communication skills. While we won’t expect you to fine-tune marketing copy, you need to be able to clearly tell a story without resorting to corporate jargon.
- A creative spark. While analytical chops are critical to your success, we also pride ourselves on being able to think outside the box.

**Perks and Benefits**:

- 5-week vacation plus 2 weeks RTT
- Paid sick leave
- 6 weeks full remote/year
- Paid parental leave (16 weeks)
- 50% of public transportation reimbursed
- MacBook Pro
- Personal credit card to buy lunches (we use Swile)
- We provide private health insurance (we use Alan)
- Get up to €700 to set up your workstation at home (working from home should feel breezy)
- Get up to €2000 of learning material and wellness support per year This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.
- Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats

**Why join us?**:
We're among the fastest-growing startups in the eCommerce ecosystem

We've built an extremely efficient go-to-market engine

Work with a talented team you'll learn a lot from

Join a company where automation and good & clean data are core beliefs shared by all

Here is an interview with one of our team member’s experiences from our most recent company retreat to Cancun

**More cool things to know about Gorgias...**:

- Raised our Series C for $30M in 2022: TechCrunch Article
- We went from 0 to 10,000+ merchants using our platform since 2016
- We have a 4.7 rating on Glassdoor & 4.7 Comparably culture score
- Discover the Gorgias Platform
- Learn about our Compensation Policy