Customer Success Manager

Company Description
**Why Data Impact by NielsenIQ?**

The phenomenal development of e-commerce has given rise to huge quantities of data and information. Companies have difficulty exploiting this data, not knowing which leverage actions to choose nor how to measure their impact.

This is where **Data Impact by NielsenIQ** comes in We **collect** over 20 billion pieces of data daily which we **process** and **use** in innovative monitoring tools destined for the industry professionals.
- ** Our objective**: to enable our clients to define the best strategy, take the best decisions and optimise their execution in real-time
- ** Today**: Data-Impact by NielsenIQ is a leader in e-retail and omnichannel analytics; a rapidly growing start-up with clients in more than 25 countries, we are looking for new colleagues to join our great team in the USA
- ** A** **young** but **experienced** and dynamic **team** with a resolutely start-up attitude
- A uniquely diverse and international environment with more than 35** nationalities**:

- Real** career development opportunities**:

- A **friendly, relaxed atmosphere** and a climate of mutual trust promoting autonomy and challenges

**Job Description**:
Under the responsibility of the Customer Success Director you will join our Customer Success team to manage a portfolio of clients in France and EMEA
- Onboard and train clients on the tool
- Analyse data to improve customer experience
- Handle and resolve customer requests, problems and questions
- Maintain ongoing customer relationships
- Network to identify new needs from our customers and potential business growth
- Minimise customer churn
- Participate in events and forums

**Qualifications**:

- 5 to 7 years proven experience as a Category Manager or other commercial position (trade manager, e-commerce) for an FMCG manufacturer
- Autonomous, looking for new challenges and accompanying the exploding e-commerce market is a real motivation for you
- Very good level of English, both written and spoken
- Highly organised and able to multi-task
- Passion for service and customer satisfaction
- You are structured and analytical
- You have excellent communication skills
- Ability to work in a dynamic and fast-moving team
- Willingness to travel (post-Covid)
- Dutch or other European language would be an advantage

Additional Information
**Recruitment Process**
- Interview with HR Manager
- Business Case + Meeting with the team
- Final interview with UK and Paris Customer Success Directors

**#LI-DAIM**

**About NielsenIQ**

NielsenIQ is a global measurement and data analytics company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world’s population. Focusing on consumer-packaged goods manufacturers and FMCG and retailers, we enable customers to defy what’s possible. How? We combine unparalleled datasets, pioneering technology, and the industry’s top talent to create insights that unlock innovation. Join us and change the landscape.

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**Our commitment to Diversity, Equity, and Inclusion**

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.