People Ops Team Manager

**About**:
Swan is Europe’s embedded banking specialist. We empower software companies to embed banking features like accounts, cards, and payments directly into their products, under their own brand.Swan processes over €1.5 billion in monthly transactions for more than 150 companies—like Pennylane, Indy, Agicap, Libeo, and Lucca. Founded in 2019, the company has received growth capital from leading investors such as Lakestar, Accel, Creandum, Bpifrance and Eight Roads. Swan is a principal member of Mastercard and a licensed financial institution, regulated by the French banking authority (ACPR).

**Our mission**

**Banking belongs in business software**

Many software companies already serve small businesses incredibly well: helping them send invoices, run payroll, manage inventory, and more. They’re on a mission to become the central hub for managing every aspect of business life.

It’s a missed opportunity. Business software shouldn’t just record financial activity — it should run it.

**To learn more about us**:About Swan** ;**Our story**.**

**Job description**:
Swan is rapidly expanding across Europe, and our People team plays a critical role in supporting this growth. As **People Ops Team Manager**, you’ll be a key player in shaping the employee experience and operational excellence at Swan. Reporting directly to Anne, our Chief People Officer, you’ll lead and develop the People Ops function to support our evolving needs.

In this role, you’ll collaborate closely with cross-functional teams including HR Business Partners, Talent Acquisition, Finance, and IT to ensure seamless processes and a best-in-class employee journey.

**Your mission**

**Team Leadership**
- Lead our HR Operations team (3 people), taking full responsibility for team performance, engagement, and development
- Manage HR-Ops strategic projects (due diligence, internal control, tool synergies, optimization of payroll service providers, benefits programs, etc.)
- Act as Swan's representative to legal entities and administration

**Tools, Process and Documentation**
- Partner with HRBPs and TA teams to ensure seamless execution of HR processes, from onboarding to performance management, aligned with overall HR strategy
- Lead the implementation of personnel management tools (including HRIS), ensuring smooth configuration and integration to boost efficiency and automation
- Scale HR processes effectively to support company growth and smooth employee onboarding
- Create and maintain comprehensive documentation of processes, guidelines, and employee handbooks across all countries during our scale-up phase
- Streamline operations by automating routine tasks and implementing AI solutions

**HR Data & Compliance**
- Take ownership of HR data quality
- Develop and maintain social dashboards to track staff activity and key HR metrics
- Deliver accurate reporting for internal and external stakeholders to support strategic decision-making
- Ensure compliance with all legal, declarative, and contractual obligations across countries
- Provide expert guidance on complex legal, administrative, and HR matters
- Maintain GDPR-compliant data privacy and security standards for all HR information
- Oversee compliance with local labor codes, collective agreements, and company policies
- Develop and review internal policies in collaboration with the Chief People Officer, employee representatives, and the people team

**Payroll and C&B in France & International**
- Oversee international employee benefits programs, including compensation structures and wellness initiatives
- Ensure compliant and timely payroll management across all countries
- Oversee relationships with payroll providers and EORs
- Lead the administrative and payroll setup for new international entities
- Serve as the primary contact for Finance on payroll matters, including annual simulations, monthly updates, modeling, and tax and benefits optimization

**Preferred experience**:
**You’re a great match if**:

- You have **+8 years of experience** in a HR Ops role in a **fast pace environment**.
- You have proven experience in **leading and managing a team**.
- You have experience in **payroll systems at an international level** and managing **employee benefits** administration.
- You have knowledge of **legal and regulatory frameworks**.
- You have proven skills in commanding **HRIS Systems**, ideally Lucca.
- You have the ability to **handle multiple priorities** and you are organised.
- You have **strong problem-solving** skills, with a **data-driven mindset**.
- You speak fluently in both** French & English**.
- Our ideal teammate: Empathetic. Skilled. Frank. We love to challenge each other, and we leave our egos at the door.

It’s okay if you don’t tick all the boxes — don’t let imposter syndrome prevent you from applying
- Swan is committed to providing a caring work environment for all employees, regardless of age, sex, disability, sexual orientation, race, religion, or belief._
- W