Solution Technical Specialist

Paris, France
Technical
1233
**Job Description**:
About Graitec Group

Founded in 1986, Graitec is a global leading Building Information Modeling (BIM) provider helping its architectural, engineering, construction, and manufacturing customers to CREATE, SIMULATE, FABRICATE and MANAGE all the data of their projects.

The company is driving growth through 3 highly complementary activities:
Value Added Reseller of Autodesk solution
Software Editor of a suite of products complementary to Autodesk solutions for the construction industry
Services since Graitec is providing training, consulting, and support on top of the products

Our team is made of more than 700+ outstanding experts, distributed across our 50+ offices in 13 different countries, enabling us to meet our customer needs around the globe. The team is known for its accountability, agility, and customer centricity. We aim for business growth & impactful innovations with more than 25% of our teams in Research & Development.

We are honored to serve more than 200 000 customers worldwide, and to have grown to a market leader, as we are the largest Autodesk VAR and the only one operating on both sides of the Atlantic with an balanced split between Europe and the USA.

Our ambition is to double our business in the coming few years like we just did in the last 4 years, thanks to both organic growth & acquisitions. We are therefore investing heavily on our transformation & continuously reinforcing our teams globally.

About the Team Hiring

You will be working with a great team of technical staff both in France and globally. Having the ability to leverage the expertise of highly knowledgeable people is a huge benefit, and will help you firstly settle into your role, but more importantly help you with your development.

In France, salespeople and Tech specialists cover multiple locations, and the ArchiWizard tech and product team is working from Paris.

Overview

Your role has a focus on both the pre-sales and post-sales part of the product line business. It is predominantly a customer focused role with three main areas of involvement:
Pre-sales support (demonstrations, early discussions, product meetings)
Post-sales support (training, consultancy, support)
Some product development (supporting the development team, developing documentation and videos, writing whitepapers, etc.)

ArchiWizard is a Graitec software which allows architects and engineers from bureau d’études to assess the energy efficiency and the carbon impact of buildings. ArchiWizard is integrated within BIM workflows and works from 3D models. It provides French regulatory validations (RE2020, RT2012) as well as extensive real-time optimization tools (dynamic thermal simulation, sunlight input, solar energy production) to design more sustainable buildings.

Key Responsibilities

**Pre-sales support**:
Running demonstrations and interactive discussions customers and prospects
Scoping out the requirements and providing a technical proposal for the customer
Working closely with the customer to provide “best in class” advice
Configuring the customer workflows and advising on best practice
Support the solution line sales (ArchiWizard)

**Post-sales support**:
Working with the customer on providing a training/development program for a successful implementation
Run all levels of training and consultancy, based around standard material and real-world projects
Working with the customer on their implementation
Ongoing support with the customers

**Product development**:
Supporting the development team on functionality, and future requests
Becoming the go to person for the customer to feedback issues, Wishlist functionality, and good news
Working with the country manager or solution lines sales rep on case studies
Developing localised training material, competitor comparisons, white papers, and webinars

**Key Success Indicators**:
Customer feedback and satisfaction (e.g. Net Promoter Score)
pre-sales demonstrations/meetings per month
Technical content (e.g. #testimonial blog posts, #technical articles & white papers, #industry-related articles, tips & tricks videos, etc)
Completion of ongoing learning with technical qualifications/certifications
Completion of projects (e.g. training of other Tech specialists, creation of certifications, etc)
Ambassador mindset and behavior (e.g., #leads transferred to and subsequently won by Account Managers, discussions engaged to uncover opportunities, emphasis on new versions, emphasis on cross-selling)

**Responsibilities**:
**What you must have done already**:
Experience in a pre
- and/or post-sales environment
Experience in the construction industry (bureau d’étude, ingénierie thermique, ingénierie environnementale, maîtrise d’œuvre, cabinet d’architectes, etc) on energy topics and/or sustainable construction (e.g. life cycle analysis)

**What is nice to have done already**:
Knowledge in BIM & BIM processes
Knowledge in Revit and similar software
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