Key Account Manager
il y a 1 semaine
Didomi helps organizations implement great Privacy User Experiences that respect choices and give people control over their data.
Our Global Privacy UX Solutions are designed to solve today's data privacy challenges, such as multi-regulation consent management, privacy governance, and the need to provide self-service user privacy journeys, supercharged by flexible integrations, high-grade security standards, and premium support services.
Thousands of companies work with Didomi to collect billions of consent and preference data points, monitor vendor and tracker activity, reduce compliance risk, and engage their users with highly personalized, privacy-first experiences that build trust and loyalty.
**Responsibilities**:
- Manage and grow a portfolio of key client accounts.
- Ensure the renewal of existing contracts and identify opportunities for upsell and cross-sell.
- Develop and maintain strong, long-lasting client relationships.
- Understand client needs and requirements to offer suitable solutions.
- Work closely with other departments to ensure client satisfaction and alignment with their goals.
- Monitor and analyze account performance and develop strategies for growth.
**Preferred skills & experience**:
- A minimum of 3 years of experience in a similar role, with at least 2 years in the SaaS industry.
- Proven ability to manage and grow key accounts.
- Excellent client relationship management skills.
- Strong written and verbal communication skills.
- Experience with CRM tools, preferably Salesforce.
- Entrepreneurial mindset with a strong commercial orientation.
- Proficiency in English.
**Tools you’ll work with on a regular basis**:
- CRM software, particularly Salesforce.
- Communication and collaboration tools like Notion.
**Recruitment process**:
- ** First Interview**: A conversation to assess fit and experience.
- ** Task Assignment**: A practical task or case study relevant to the role.
- ** Second Interview**: In-depth discussion with the team lead or manager.
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