Emplois actuels liés à Head of Mycrm Competency Center - IssylesMoulineaux - INFORMATIS
-
Head of MYCRM Competency Center
il y a 6 jours
Issy-les-Moulineaux, France Informatis-TS Temps pleinHead of MYCRM Competency CenterOffre n° : 2802 | Publié le : 23/10/2023 | Fonction : CHEF DE PROJET | Contrat : CDI | Lieu de mission : ISSY LES MOULINEAUX | Département : 92 | Salaire : Suivant profilDescription du posteMissionsManage the Group Finance Core System (MYCRM) Competency Center (CC), according to the guidelines provided by the Group...
-
Head of Mycrm Competency Center
il y a 1 semaine
Issy-les-Moulineaux, France INFORMATIS Temps pleinMissions - Manage the Group Finance Core System (MYCRM) Competency Center (CC), according to the guidelines provided by the Group CFO - Promote MYCRM within Countries and associated Change Management - Organise and monitors the activities and their associated budgets of the MYCRM CC perimeter Customer care & Marketing to - Run and support solutions for the...
-
MYCRM Competency Center Lead
il y a 6 jours
Issy-les-Moulineaux, France Informatis-TS Temps pleinUne entreprise spécialisée en solutions CRM recherche un Chef de Projet pour gérer le Centre de Compétence MYCRM. Vous serez responsable de la gestion de solutions CRM dans un environnement international. Le candidat idéal aura plus de 10 ans d'expérience en gestion de projet, une expertise en marketing, et devra parler couramment l'anglais. Ce poste...
-
Head of Guest Care Ops — MEA, Global Impact
il y a 6 jours
Issy-les-Moulineaux, France ENNISMORE Temps pleinA hospitality leader seeks a Head of Operations for Guest Care, responsible for end-to-end performance and quality delivery in Issy-les-Moulineaux. This role ensures operational excellence and guest-centric culture while managing vendor relationships across the Middle East, Africa, and Turkey. The ideal candidate will have senior leadership experience in...
-
Head of Guest Care Ops — MEA, Global Impact
il y a 6 jours
Issy-les-Moulineaux, France ORIENT EXPRESS Temps pleinA global hospitality leader is seeking a Head of Operations in Issy-les-Moulineaux to ensure exceptional guest care across multiple regions. This role focuses on operational performance and quality delivery, requiring a strong background in leadership within Contact Centers. The successful candidate will drive guest-centric initiatives, manage vendor...
-
Consultant technique CRM D365
il y a 6 jours
Issy-les-Moulineaux, France Informatis-TS Temps pleinConsultant technique CRM D365 Description du poste : Dans le cadre d’un important projet avec un groupe international leader dans son domaine, nous recherchons un Consultant technique CRM D365. Intégré à l’équipe informatique et encadré par son responsable, vous êtes en charge de : Soutenir toutes les tâches IS/IT liées au centre de compétence...
-
Head of Data Engineering
il y a 3 jours
Issy-les-Moulineaux, France Nestlé Temps plein**Position snapshot**: - _ Permanent position_ - Location: Nestlé Offices in Zone Europe - Master’s degree in the field of Data engineering - Around 7 years of experience in data engineering, preferably with 2-3 years as lead/management experience. **Position summary**: Nestlé Zone Europe is looking for a Head of Data Engineering to help us scale our...
-
Head of Customer Care
il y a 1 semaine
Issy-les-Moulineaux, France Withings Temps pleinWithings is dedicated to revolutionizing connected healthcare by delivering the best-in-class health devices to our customers. We are seeking a dynamic and experienced professional to join us as the Head of Customer Care. In this strategic role, you will report directly to the Operations Director and lead initiatives that focus on ensuring customer...
-
Head of ACS
il y a 6 jours
Issy-les-Moulineaux, Île-de-France GE Vernova Temps pleinJob Description SummaryThis position is a cornerstone of the company's transition toward end-to-end solutions and integrated electrical systems.It safeguards the ACS legacy while opening the path for next-generation power systems—AC, DC, support to grid stability Solution Line, and beyond.The Head of ACS & Integrated Systems shapes the architecture,...
-
Head of ACS
il y a 1 semaine
Issy-les-Moulineaux, Île-de-France GE Vernova Temps pleinJob Description SummaryThis position is a cornerstone of the company's transition toward end-to-end solutions and integrated electrical systems.It safeguards the ACS legacy while opening the path for next-generation power systems—AC, DC, support to grid stability Solution Line, and beyond.The Head of ACS & Integrated Systems shapes the architecture,...
Head of Mycrm Competency Center
il y a 2 semaines
Missions
- Manage the Group Finance Core System (MYCRM) Competency Center (CC), according to the guidelines provided by the Group CFO
- Promote MYCRM within Countries and associated Change Management
- Organise and monitors the activities and their associated budgets of the MYCRM CC perimeter Customer care & Marketing to
- Run and support solutions for the already deployed countries,
- Manage solutions lifecycle as part of the continuous improvement process provided by vendors,
- Assist solutions roll out within countries
- Make sure that process of arbitration of proposed solutions is organised on certain frequency with the right accountable managers and CFOs
- Propose the 3 years MYCRM strategic roadmap, according to the guidelines provided by the Group CTO with the Country business representatives and the Business Process Managers (BPMs) / Solution Architects of the MYCRM Competency Center
Contributions
- Define and monitor SLA and TCO of MYCRM CC
- Propose MYCRM CC governance enhancements through continuous exchanges with all involved stakeholders (CFOs, CIOs, )
- Contribute with his/her functional expertise to the enhancements of the MYCRM processes Customer care & Marketing, while proposing scenarios for processes / solutions improvements
- Provide his/her experience and expertise on deployment projects to subsidiaries’ stakeholders
- Organise empowerment of newly rolled out subsidiaries into the MYCRM CC’s governance processes
- Manage the human and budgetary resources allocated as well as the outsourced services while ensuring the optimal balance of resources
- Ensure that MYCRM team members are working in team spirit, with a service approach to the countries while guaranteeing MYCRM Core Solution on long term
- Build continuous relation with the business users to ensure a cooperative relationship allowing to anticipate business expectations
- Guarantee continuity of the MYCRM solution deployed in countries (Run mode)
- Work in a planning and delivery approach
- Optimise the resources capacity due to involvement in run mode and multiple projects (including roll-out)
- Communicate proactively with users’ representatives on the roadmap and their feedbacks
- Ensure compliance with legal requirements and safety rules
**Compétences requises**:
Skills and know-hows
- Expertise in Customer care & Marketing processes within a Group
- Experience in managing matrix organisations
- Knowledge of project management methods
- Knowledge of lean and continuous improvement methods
- Fluent in English ((French and German as a plus)
- Good understanding of Transportation business, its strategic drivers and challenges
Behavioural skills
- Performance orientation
- Openness and adaptability
- Strategy and efficiency orientation
- Communication and cooperation skills (w/ IT peers and business stakeholders)
- Customer service oriented and Delivery approach
- Synthetic and analytic mindset
- Negotiation skills
- 10 years minimum as an CRM Project Manager experience within Finance / purchasing and procurement domains
Knowledge of Microsoft Dynamics CRM
Type d'emploi : CDI, Temps plein
Statut : Cadre
Salaire : 50 000,00€ à 65 000,00€ par an
Programmation:
- Travail en journée
Lieu du poste : En présentiel
