Digital Relationship Associate

**Description**: Citi Commercial Bank caters to SME (Small & Medium Enterprise) and MME (Mid-Market Enterprise) segments. CCB Relationship Associate is responsible for supporting new client origination in the SME/MME segments and also for managing an existing base of clients. **Job Purpose**: - Act as back-up for Digital RM/SRMs as and when needed by the business - In some cases own a portfolio and manage directly some credit customers - Provide active feedback on emerging product needs of customers, competitive practices, and ideas on process/product improvement - Primary point of contact with customer for all support and documentation related escalations - Work on customer due diligence (KYC) for new to bank clients as well as existing client base - Handle documentation related to clients on-boarding with the Commercial Bank and keep the client/RM abreast of the status - Initiate CRM workflow for account opening and other TTS products for assigned customers - Manage Account opening deferral, Credit documentation deferrals - for Business and support AIR resolution - Support account closing process - liaise with internal department and obtain necessary approvals, send notification to customer, etc. - Manage existing base of key Digital client relationships for transaction level support for a pool of Senior Relationship Managers - Handle communication and follow-ups with all departments (Risk, Ops, CLM, etc.) to solve client instructions/ deficiencies, and conduct CitiDirect / FX Pulse trainings etc. - Offer support in credit approvals (NTB or ETB) and inquire official/internal databases - Support RMs with ad-hoc inquiries and other reports - Internal documentation handling (scan, transmission of documents, etc.) **Knowledge**: - Commercial/Corporate banking experience - Experience in a client servicing role - Basic knowledge of trade, lending, FX and other cash products **Skills**: - Commercial/Corporate Banking skills - Relationship skills and ability to maintain an effective network across the organization - Organisational skills are a must - Ability to multi-task and prioirtise - MS-office skills: Word, Excel and PowerPoint - Language skills: English, French **Core Competencies Technical**: - Technical skills: MS Office, PowerPoint knowledge, good understanding of ERP and TMS software - Understanding of issues in the implementation / onboarding process - Customer service - Sales skills - Building Relationships - Controls & compliance - Integrity & Professionalism - Team Leadership/ People Management **Behavioral**: - Exploring issues and generating solutions. Analysis and use of a diverse range of environmental and business information to identify business priorities and making decisions to deliver business benefits - Team player with the ability to support the EMEA Digital Team, as well as requesting support from the appropriate team members as required - Ability to engage appropriately at all levels in the organization and build relationships with a variety of business and external sources. **Education Level**: - University level or equivalent - **Job Family Group**: Commercial and Business Sales - **Job Family**: Commercial Sales Support - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting