Sales Account Manager

**ABOUT PARTOO**

Partoo is a **B2B SaaS scale-up** who is committed to helping local businesses, large companies or SMEs to get closer to their customers. To do this, they have developed an all-in-one platform and different solutions that revolve around 3 value propositions: Get Found, Get Chosen and Get Clients.

Through these 3 propositions, they have developed several products that adapt to changes in the customer purchasing journey:
**Get Found**

Presence: Synchronize store information on main platforms (Google, Facebook, Waze, etc.), directories and GPS.

Store Locator: Help customers find the store that’s right for them with up-to-date local data and dedicated filters on retailer websites.

Social Media: Manage posts on Facebook, Google, Instagram, etc.

**Get Chosen**

Review: Centralize, reply to and analyse customer reviews received on Google and Facebook.

Booster: Get additional positive reviews on Google through SMS and QR codes.

**‍ Get Clients**

Messages: Centralize and reply to all chat messages received via Google Business Messages, Messenger and soon also via Instagram, WhatsApp, etc.

**Some key figures**
- Happy at Work label and the best Glassdoor rating in the French tech environment 4.2/5 with more than 300 reviews ️️️️️ ️ ️ ️ ️
- 350+ happy employees, 36 different nationalities, offices in Paris and Barcelona
- They manage 300,000 points of sale and work cross-functionally with +650 chains (Carrefour, Generali, Toyota, Decathlon, Essilor, etc.) and +4,000 SMEs in around 100 countries.

**ROLE & IMPACT**

At Partoo, we have two types of clients: the** Enterprises,** business that have more than 20 point of sales and the **SMB's** (Small & Medium businesses).

The SMBs division was created in 2020 and since then we've been working with more than 6,000 business across 5 countries, with a customer satisfaction rating of 4.9/5 and more than 850 reviews on our Google page

**Ready to become the go-to person for 500 Italian clients?**

At **Partoo**, we're on a mission to help businesses get closer to their clients — and we’re looking for our next

Account Manager superstar to help us do just that in the **Italian SMB market**

This isn’t just about managing accounts — it’s about building trust, growing partnerships, and making sure every client feels like they’re your one and only (even when you’ve got 499 others ).

**What will you be doing?**

As an Account Manager at Partoo, you’ll be the **main point of contact** for a portfolio of around **500 Italian SMB clients**.

You’ll help them get the most out of our solutions while making sure they stay happy, loyal, and growing with us.

**\uD83D\uDD25 Your key missions**:

- Manage and develop a portfolio of ~500 SMB clients in Italy
- Drive **revenue growth** through strategic **upsell and cross-sell** actions
- Oversee **renewals** and make churn a thing of the past
- Handle **client onboarding** and ensure a smooth start to the Partoo adventure
- Be a trusted advisor and day-to-day contact for your clients
- Collaborate with your fellow Account Managers and other teams to deliver the best client experience

**\uD83E\uDD1D Who are we looking for?**:

- Someone who’s ready to play a **central role** in the success of both our **clients and Partoo**. Someone who’s **commercially minded**, **client-obsessed**, and thrives in a fast-paced environment with lots of interactions.
- A **native Italian speaker** with **fluent English and/or French**:

- Experienced in **Account Management, Customer Success or Sales**:

- ** Client-focused**: You genuinely care about helping clients succeed
- ** Resilient & organized**: You’ll be managing lots of clients, and they’re (rightfully) demanding
- A **team player**: Our Italian squad is made of 2 AMs + Eva, the team manager (who, despite her name, is very French \uD83C\uDDEB\uD83C\uDDF7) — we’re counting on you to complete this **dream team trio**

**\uD83C\uDF81 Compensation & Benefits**:

- Fixed **salary** 33K + variable 12K
- ** Access to various internal sports activities** (yoga, running, soccer, climbing, etc.) and a partnership with Gymlib (4,500 gyms and 300 activities).
- ** CSE benefits** via Leeto as well as a Worklife card (meal vouchers, sustainable mobility package, CESU vouchers...).
- ** Health Insurance Alan** and mental health prevention solutions
- ** 6 RTT days/year**.
- ** 6 weeks of remote work/year** (after one year of service) and 1 to 2 days of remote work per week.
- ** Internal/external events** (theme parties, team and company seminars, Astérix Park...).
- ** Discover our eco-friendly**offices** in Paris 18 like on the first day (+ parking)

**\uD83D\uDEE0 RECRUITMENT PROCESS**:

- 45 mins videocall with Chiara, TAM
- 1h videocall with Eva, Team Manager
- 1h with Romain, Chief Revenue Officer SMBs (onsite when possible)