Customer Support Intern

il y a 3 jours


Lyon, France Million Victories Temps plein

Lyon (69) Internship Description Are you passionate about gaming and looking for an exciting opportunity to kickstart your career in the industry ? Join our team as a Customer Support Intern for a 6-month period and gain invaluable experience in providing support to players while receiving guidance and mentorship from our experienced Customer Support Manager. As a Customer Support Intern, you will assist our players with their inquiries, troubleshooting issues, and ensuring they have a seamless gaming experience. You will assist our Customer Support team on the following tasks: - answering players requests, issues and questions thanks to our CS tools "Zendesk" (We do not provide support via phone calls) ; - coordinating with the production team to get their insight on players issues and providing them with a relevant data and details regarding players' main point of concerns ; - generating and maintaining helpful external support content (game guides, troubleshooting, FAQs) ; We look for an autonomous and rigorous profile, fluent in French, in English and, possessing the following skills: - positive attitude when answering players ; - empathy ; - adaptability ; - clear communication skills ; - responsible ; - gaming experience and passion ; - good resistance to stressful situations ; - Familiarity with our game, Million Lords, would be appreciated. Additional Information You'll work on-site, in the beautiful city of Lyon and, you can choose to work remotely 2 days per week. Feel free to reach out if you have any questions regarding the offer.


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