Customer Support Assistant

il y a 2 jours

Lyon, France Bandai Namco Europe Temps plein

Bandai Namco Entertainment Europe (BNEE) is a leading global publisher and developer of entertainment content for platforms including all major video game consoles and PC.

BNEE is building its reputation with franchises such as ELDEN RING, LITTLE NIGHTMARES, THE DARK PICTURES ANTHOLOGY, and the upcoming UNKNOWN 9 Awakening - developed by the recently acquired Reflector Entertainment based in Montreal, QC.

Part of the Japanese Bandai Namco group, an entertainment industry leader with a presence in video games, toys and amusement parks, Bandai Namco Entertainment Europe has 15 international offices with operations in 50 countries around the world.

**Poste**:
As Customer Support Manager Assistant, you will join the Communication & Community Engagement team under the responsibility of the Customer Support Manager.

You will be responsible for leading the project to recreate and optimize the company's Frequently Asked Questions (FAQ) section. This position involves collaborating with internal teams, gathering necessary information, and ensuring the FAQ reflects up-to-date and accurate details.

The primary goal is to enhance user experience by providing clear, concise, and relevant information to help customers resolve their queries independently.
- Update and maintain the FAQ section, ensuring it is accurate, relevant, and user-friendly.
- Gather information from internal teams, including product, support, and marketing, to keep FAQ content up-to-date.
- Organize and present information clearly and concisely for easy navigation and customer self-service.
- Coordinate with the design team to ensure the FAQ layout aligns with brand aesthetics.
- Track and analyze common customer inquiries to identify new topics for inclusion in the FAQ.
- Collaborate with stakeholders to ensure alignment with current business objectives and customer needs.

This internship will allow you to acquire experience in digital customer support within a fun, dynamic and international environment.

**Profil**:

- Enrolled in a degree in Business
- Initial experience in digital Customer Support would be a plus
- Fluent in written and spoken English
- Good communication skills in French
- A command of Microsoft Office software, particularly PowerPoint and Excel
- Good organizational skills and sense of priorities
- Ability to respect deadlines pertaining to various projects
- Ability to work both as part of a team and independently
- Willing to learn

**Autres informations**:
**Sounds exciting?**

**Additional information**

Job location: 15, rue Felix Mangini, 69009 LYON - FRANCE / This position is not eligible to full remote

Start date: January 2025

Contract: internship (no work-study program)

Remuneration: dependent on degree level (from 1,000€ up to 1,200€ per month)

Benefits: flexible working hours, 2 teleworking days per week, lunch vouchers, reimbursement of public transportation costs, work council advantages (gift vouchers, discount on services...), new building with various facilities (gym room, gaming room, nap room, car/bike/scooter parking, cafeteria and coffee corners...)

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