Technical Support Representative

**Description**:
This role is ideal for technically savvy professionals with strong problem-solving skills and a customer-focused mindset. As a **Technical Support Representative**, you will be the first line of support for dental professionals using our iTero products. You’ll handle technical inquiries, resolve software and hardware issues, and ensure a seamless customer experience through remote support and clear, solution-oriented communication. Your ability to troubleshoot, document accurately, and collaborate across teams will be key to maintaining high service standards.

**Role expectations**:

- based tools, hardware, and connectivity.
- Provide **remote desktop support** to dental professionals, guiding them through technical issues in a clear and supportive manner.
- Escalate complex or unresolved issues to higher-tier support teams or management as needed.
- Maintain and contribute to internal knowledge bases, FAQs, and process documentation to support continuous learning and team efficiency.
- Collaborate with internal departments and distribution partners across Europe and Asia Pacific to resolve customer issues effectively.
- Support onboarding and training of new Technical Support team members or colleagues from other departments when required.
- Identify and suggest improvements to tools, processes, or service workflows to enhance the overall customer experience.

**What we're looking for**:

- High school diploma required; college degree highly preferred.
- 1-2 years of** experience in technical support, help desk, or customer service**—ideally in healthcare, medical devices, or a regulated industry.
- Strong troubleshooting skills, with working knowledge of:

- Windows OS and browser configurations (e.g. Internet Explorer 8-10, Chrome, Safari)
- Basic networking concepts
- Remote desktop tools
- Ability to clearly explain technical issues to non-technical users, with a customer-first mindset.
- Proactive, solution-oriented attitude with a willingness to learn and contribute to team success.
- **Language requirements**: Native-level** French**and strong verbal and written** English**communication skills.

**About Align Technology**:
**Your growth and well-being**:
At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:

- Health and well-being programs to keep you thriving in both body and mind.
- Employee-exclusive discounts on Invisalign products.
- Learning opportunities through online learning resources and support for your individual development plans.
- Inclusive, global workplace that fosters collaboration, recognition and belonging.

Country and/or role specific details will be shared with you by your recruiter during the interview process.

**Discover Align**:
We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.

Align’s core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another— ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.

We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.

At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.

As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.

Eager to learn how we embrace our global differences and nurture employee well-being?
**Explore Align's culture here**

Want to discover more about **exocad** and **Cubicure**? Click on their names for additional information.

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**Equal Opportunity Statement**:
Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regar