Head of IT Infrastructure and Workplace Services

Requisition ID: 43245 - Location: Courbevoie, FR, 92400 Head of IT Infrastructure and Workplace Services **About US (GEMS)**: ENGIE Global Energy Management & Sales (GEMS) provides energy supply solutions and risk management services to support its clients through their decarbonization journey, while optimizing ENGIE’s assets and contributing to value creation. ENGIE is a global reference in low-carbon energy and services with a leading energy management business, piloted by its entity "Global Energy Management & Sales" who built its savoir-faire managing the Group’s large and diverse asset portfolio over 20+ years. 3,600 employees around the world develop our solutions, through +20 international business platforms. We cover the full energy mix: renewable and thermal power, natural gas & LNG, biomass, environmental products. Our experts provide tailor made solutions based on a wide range of savoir-faire in energy management with a strong focus on decarbonation and decentralization. Our 190,000 clients span the entire value chain: producers, asset developers, financial players, utilities, distributors and industrials. Our global reach and strong local presence enable us to offer these diverse clients tailor-made services and respond to rapid changes in mature or emerging markets alike. Our 4 expertise: - Asset management - Energy transition services - Energy supply & global commodities - Risk management & market access At GEMS we encourage breakthrough results, team spirit, curiosity and innovation while preserving the right work/life balance for you. **Context**: **She/he will be directly in charge of the IT infrastructure’s teams: Cloud administrator and architects; Network, DBA and operating system experts;**: **She/he will manage the Head of Workplace services who is in charge of the helpdesk teams: end-user support (hotline); quality of delivery ; desktop administrators,**: **Role**: - Oversee the design, implementation, and maintenance of the company's IT infrastructure, including servers, networks, and storage systems. - Ensure the reliability, security, and performance of IT systems to support business operations. Ensure the IT production has the best level of availbility as possible - Develop and implement IT policies and procedures to ensure compliance with industry standards and regulations. - Manage the IT infrastructure budget and ensure cost-effective solutions. - Lead and mentor a team of IT professionals, providing guidance and support to achieve departmental goals. - Collaborate with other departments to understand their IT needs and provide appropriate solutions. - Stay updated with the latest technology trends and advancements to ensure the company's IT infrastructure and workstations solutions remain competitive. - With the help of the Head of Workplace Services, manage the helpdesk activities : hotline, incident handling and request fulfilment, ensure quality assurance (user and business satisfaction); reporting (financial & performance and volume) and tooling (ITSM ServiceNow); Service Delivery: managing the life cycle of the workplace services and follow-up of the service agreements **Reporting Line**: To the Global Energy Management CIO. **Hard skills**: - **Must have**: - Extensive experience in IT infrastructure management, including servers, networks, storage systems and workstations. - Strong knowledge of IT security principles and best practices. - Proficiency in IT infrastructure design and implementation. - Experience with cloud computing and virtualization technologies - **Good to have**: - Knowledge of ITIL and other IT service management frameworks. - Experience with automation and orchestration tools. **Soft skills**: - **Must have**: - Ability to deliver what is needed to implement the EC IS strategic vision - Strong leadership and team management skills. - Excellent communication and interpersonal skills. - Ability to work under pressure and manage multiple priorities. - Problem-solving and analytical skills. - Ability to adapt to changing technology and business needs. - Ability to identify risks associated with business processes, operations, technology projects **Education and professional background**: - Master’s degree in Computer Science, Information Technology, or a related field. - Minimum of 10 years of experience in IT infrastructure management, with at least 5 years in a leadership role. **Languages**: - **French and English** **Travels**: Occasionally to Brussels are expected. **_If you meet these requirements, then you are the talent we are looking for. Do not waste time_** **_ENGIE Global Energy Management & Sales is committed to create a gender-neutral environment that unlocks the potential of everyone and provides equal employment opportunities for all individuals._** **_All our positions are open to people with disabilities, please let your recruiter know if you need reasonable accommodations to be able to participate in the rec