Global Contract Manager

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.
We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.
DARE TO GROW Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?
YOUR ROLE ?
As a member of the Ceva Lead Logistics Team, the Contract Manager is the single point of contact between the customer and CLL (3PL+ non neutral and 4PL neutral contracts). In this role, you are the main contact for one of our Accounts and have the authority to direct the customer relationship from a strategic, tactical and operational point of view. You will closely interact internally with our operational Control Towers and Support Functions in an international environment to ensure that the global needs of the customer are being met by Ceva Lead Logistics in all points as well as the growth of the relationship and volume of business. In non-neutral engagements (3PL+), works closely with Ceva Logistics GKAM in charge of the account(s).
WHAT ARE YOU GOING TO DO?
Top line management (NR)
Proactively identifies opportunities to gain new business with the customer (new added value services ; new additional volumes/scopes/MoT’s, geographies) and will design a Business Development strategy
Works closely with Solution Development team to support growth and value creation for the customer
Design & implement winning strategies to ensure contract renewals
Ensures all services rendered by CT operations is adequately priced and invoiced - monitors scope creep and manages customer expectations.
Ensures price of services (rates) is adequately indexed (no less than what contract allows) and a General Rate increase is communicated in due course and applied at effective date. Keeps track of rate history.
Ensures comprehensive invoicing of services is performed every invoicing period.
Monitors on time payment of accounts receivables and act as primary contact point with Account receivables dept. and Account related Operations Manager on customer to ensure recovery.
Ownership of the Scope of work and Service Level Agreement with the customer
Is the primary responsible for permanent maintenance of accurate and up to date solution and operating process. Such documentation to be owned at each CT operation manager level in related control tower(s).
Will also monitor productivity indicators and proactively seek to improve these for enhanced profitability through changes in customer behavior, data exchanges, re-evaluation of needs, effective use of reports etc.
Is the sole go to person for the customer to express change requests to the solution in place. Will then manage the request with CT ops, Product Development and BPE to review the request, manage the estimate and approve proposed change from IT, price the CR to the customer and ensures formal approval prior to releasing work order to IT.
Matrix P&L accountability
Contract Manager is responsible for delivering Gross Margin as per budget on his/her account across all contracts and operations
Primary responsible on NR evolution, seconded by relevant Control Tower Manager(s)
Contract Manager supports Control Tower Managers on their productivity objectives and Direct Operating expenses controls
Review full P&L performance Vs budget on a monthly basis and ensure a waterfall analysis is produced by Finance controlling, perform explanations to business variance (Volumes, Rates, Productivity) Vs Budget & Outlooks
Provide 4 Quarterly budget revisions (Outlook) inputs to regional heads and financial controllers.
Provide Bottom-up budget guidance from topline perspective and closely collaborate with CT managers at Gross Margin level
WHAT ARE WE LOOKING FOR?
A minimum of 6 years experience in Business Development, account Management, operations or P&L management in the transport & logistics industry.
Track record of successful achievements in the areas of Air, Ocean & Ground operations.
Sound understanding of performance management and customer service as key success factors
WHAT DO WE HAVE TO OFFER?
With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics pr