Trade-in Seller Success Intern

Back Market is the world’s leading refurbished electronics marketplace with a team of 650 people, powering operations in 18 countries (and counting).

Named one of the World's Most Innovative Companies by Fast Company in 2019 and again in 2021, our mission is simple: empowering people to consume tech sustainably by offering folks a high quality, accessible, and more eco-friendly alternative to buying new electronics. Why? Refurbished tech helps lower our collective environmental impact. We have indeed contributed to avoid the production of more than 1,000,000 tons of CO2e worldwide since our launch in 2014.

Be part of an exciting and growing international adventure that will change the way the world consumes tech.

The Trade-in service enables customers to sell their tech devices to our network of refurbishers. This is great for the consumer who can reclaim some cash for their devices and prevent the accumulation of e-waste in our landfills. Trade-in is also a key pillar for Back Market as it allows us to facilitate the sourcing of tech devices to our refurbishers who will then repair those devices and resell them on the platform.

As an Operations Performance Intern within the Trade-in team, you will be exposed to a large variety of business topics (marketing, payment, logistics, customer care,...). You will have daily interactions with members of the Trade-in team and many other Back Makers to lead your projects to success and you’ll take part in and contribute to all team meetings and reviews.

**YOUR MISSION (IF YOU ACCEPT IT)**:
- Run sellers' processes that help monitor and improve the Trade-in performance
- Run operational routines which are key to ensure a smooth seller experience while ensuring their good financials & good quality of service
- Perform analysis to identify issues on sellers’ performance and processes and deliver action plans to address them
- Contribute to designing tools and processes to support our sellers in improving their performance
- Build resources to support the deployment of these actions to account managers and foster the adoption
- Participate in structuring projects by setting up action plans, identifying stakeholders (within teams such business development, marketing or product), defining timelines and success factors and regularly following up on progress

**YOU ARE IN THE RIGHT PLACE IF**:
- Looking for a 6-month internship
- English is a no-brainer (fully professional capability). If you’re extra cool and speak more languages, bonus points for you
- You ideally have previous experience in operations in a fast-paced environment.
- You are comfortable with figures & reportings - Excel is a must; VBA, SQL, and Zapier are a plus
- You have strong organizational skills, a strong sense of ownership and accountability
- You are a team player and you have a high capacity to federate and work with transversal teams in an international environment.

**RECRUITMENT PROCESS**:
- Video-call Interview with the Talent Acquisition Specialist
- Business case (home assignment)
- Skills fit interview with the direct manager and Cultural fit interview with another person in the team

**WHY SHOULD YOU JOIN US ? ✌**
- A meaningful job: through hard work, you will help avoid thousands of tons of electronic waste and fight against planned obsolescence. It counts
- An attractive salary, multiple benefits (meal tickets, health insurance, etc...), internal events, etc
- Be in an environment where you can make a difference: you will have the freedom to innovate and adopt new ideas
- A booming scale-up: our environment is rapidly growing in Europe, the USA and in Asia
- We embrace work life balance which includes flexible working hours and the opportunity to work from home.
- A lot of fun: you will have the opportunity to work in a fast-paced, open-minded and friendly environment.

**Back Market is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.**

Back Market is helping to address one of the biggest challenges of our time: climate change. We take this so seriously that we were awarded status as a “Société à Mission”, or company with a social mission, by the French government. We know we can’t tackle a global problem without a globally representative team so we are committed to embedding diversity, equity and inclusion principles in every aspect of our organization. But more importantly, being One Loving & Free Spirited Tribe is in our DNA as it is one of the five foundational values of our company since we got started way back in 2014. We are committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives. We know our lofty goals cannot be reached unless everyone has a seat at the table along with the resources and opportunity to grow.