Technical Account Manager
il y a 1 semaine
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
Role Overview
Working directly under the responsibility of the Paris Head of Customer Success, the Technical Account Manager (TAM) will be the single technical point of contact of a set of clients.
In this position you will be working hand in hand with one or many Client Service Managers (CSM) in order to ensure the following missions:
Platform building: Although complex client platforms are built and assembled by a specific set of experts, the TAM has to assemble the client platforms using in-house components. This implies being technically knowledgeable on BTCS products.
Deployment: Once engineered, our clients’ platforms need to be seamlessly integrated to our clients’ environments.
The TAM has to ensure successful completion of this phase, either with our clients’ teams or with our internal production department.
Project follow-up: Though the CSM has the ownership of conducting proper project management, the TAM has to produce regular updates /checkpoints to both their clients and the different CSMs he/she is working with.
Support: Our TAMs are in charge of the Level 2 support, which includes taking ownership of all the cases raised by the client or the very platform itself (alerts).
This means: opening an incident ticket, defining the impact for the client, qualifying the incident, gathering all the components required for resolution (logs, configuration, etc...), providing quick and prompt responses to customers, resolutions whenever possible or escalating to further levels of support.
**Responsibilities**:
- Bring expertise to clients
- Platform engineering
- Level 2 Support
- Platform deployment and Integration
- Training of client staff as well as new BTCS joiners
- Permanent technical contact for our clients.
**Profile**:
- University graduate in Computer Science
- A minimum of 2 years in an IT position or in a similar role. Development skills would be a “plus”.
- Excellent communication skills, written and oral
- Proficient level in English and French, a third language would be a “plus”.
- Autonomous and team player as well
- Previous experience in platform deployment and client support with technical background
LI-Hybrid
LI-AC1
-
Technical Account Manager
il y a 3 heures
Paris, France Didomi Temps pleinWe are looking for a Technical Account Manager to provide hands-on technical services to our Enterprise customers by supporting, developing and providing guidance over Didomi’s Privacy Suite and available features. A Technical Account Manager creates added value as an expert and trusted advisor for how compliance translates to business value while keeping...
-
Technical Account Manager
il y a 2 semaines
Paris, France CAST Software Temps plein**About the job** CAST Technical Account Managers are strategic partners and technical advisors for our biggest and most important clients in FRANCE. You'll be a part of our rapidly growing customer success practice alongside the professional services, product support, and sales teams with tremendous opportunity to evolve as the program grows. You will...
-
Technical Account Manager
il y a 2 semaines
Paris, France Dataiku Temps pleinAt Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a platform that makes data actionable and accessible. With over 1,000 teammates across 25 countries and backed by a renowned set of investors, we're the architects of Everyday AI, enabling data experts...
-
Technical Account Manager
il y a 7 jours
Paris, France Provenir Inc Temps plein**Who We Are** Provenir is a global fintech company with offices across North America, the UK, and Singapore. Provenir helps fintechs, financial institutions, and payment providers make smarter decisions, faster. We are passionate about technology and empowering businesses to become industry leaders. As a leading provider of decisioning and analytics...
-
Regional Technical Account Manager
il y a 2 jours
Paris, France Ledger Temps pleinWe're making the world of digital assets accessible and secure for everyone. Join the mission. Founded in 2014, Ledger is the global platform for digital assets and Web3. Over 20% of the world’s crypto assets are secured through our Ledger Nanos. Headquartered in Paris and Vierzon, with offices in the UK, US, Switzerland and Singapore, Ledger has a team...
-
technical account manager
il y a 3 jours
Paris, Île-de-France STATION F Temps pleinAbout repense la cybersécurité pour la rendre encore pluspertinente,efficaceetaccessible. L'un des principaux défis que nous relevons est d'analyser et de comprendre en permanence lesmenaces émergentesafin de définir des stratégies appropriées et d'avoir la capacité de les exécuter à grande échelle. En combinant latechnologieet uneéquipe...
-
Technical Account Manager
il y a 5 jours
Paris, France Ogury Temps pleinOgury, the global leader in personified advertising, has created a breakthrough advertising engine that delivers comprehensive audience interests, brand performance, privacy protection and sustainability within one technology stack, built and optimised for mobile. Advertisers working with Ogury benefit from fully visible impactful ads, future-proof targeting...
-
TECHNICAL ACCOUNT MANAGER
il y a 5 jours
Paris, France STATION F Temps pleinTECHNICAL ACCOUNT MANAGER / SOLUTION ENGINEER Join to apply for the TECHNICAL ACCOUNT MANAGER / SOLUTION ENGINEER role at STATION F About Sekoia.io repense la cybersécurité pour la rendre encore plus pertinente, efficace et accessible. L'un des principaux défis que nous relevons est d'analyser et de comprendre en permanence les menaces émergentes afin de...
-
Technical Account Manager
il y a 2 semaines
Paris, France Equativ Temps plein**Kamino Retail (**_powered by Equativ_**)** stands at the forefront of retail media innovation as a pioneering SAAS platform. We equip retailers with advanced tools and solutions to revolutionize their advertising strategies, amplify customer engagement, and drive concrete results. Join us in shaping the future of retail media through innovation,...
-
Senior Technical Account Manager, Cloud
il y a 6 jours
Paris, France Datadog, Temps pleinA leading SaaS company based in Paris is seeking a Technical Account Manager to provide hands-on technical services and support to customers. In this role, you will guide clients through product adoption and optimize their IT Operations environment. The ideal candidate has a solid technical background, experience with AWS or Azure, and proficiency in...
