Customer Success Manager

Company Description
**Why Data Impact by NielsenIQ?**

The phenomenal development of e-commerce has given rise to huge quantities of data and information. Companies have difficulty exploiting this data, not knowing which leverage actions to choose nor how to measure their impact.
- This is where **Data Impact by NielsenIQ **comes in We **collect** over 70 billion pieces of data daily which we **process** and **use** in innovative monitoring tools destined for the industry professionals.
- ** Our objective**: to enable our clients to define the best strategy, take the best decisions and optimise their execution in real-time
- ** Today**: Data-Impact is a leader in e-retail and omnichannel analytics; a rapidly growing start-up with clients in more than 25 countries, we are looking for new colleagues to join our great team in Paris
- ** A** **young** but **experienced** and dynamic **team** with a resolutely start-up attitude
- A uniquely diverse and international environment with more than **40 nationalities**:

- Real** career development opportunities**:

- A **friendly, relaxed atmosphere** and a climate of mutual trust promoting autonomy and challenges

**Job Description**:
Under the responsibility of the VP Customer Success you will join our Customer Success team to manage our portfolio of clients in France and EMEA
- Onboard and train clients on the tool
- Analyse data to improve customer experience
- Handle and resolve customer requests, problems and complaints
- Maintain ongoing customer relationships
- Network to identify new needs from our customers and potential business growth
- Minimise customer churn
- Participate in events and forums

**Qualifications**:

- 1-year minimum experience (internship or alternance) as a Category Manager or other commercial position (trade manager, e-commerce) **for an FMCG manufacturer**:

- Excellent level of English, both written and spoken
- Autonomous, looking for new challenges and accompanying the exploding e-commerce market is a real motivation for you
- Highly organised and able to multi-task
- Passion for service and customer satisfaction
- You are structured and analytical
- You have excellent communication skills
- Ability to work in a dynamic and fast-moving team
- Willingness to travel

Additional Information
**Recruitment Process**
- Interview with HR in English
- Business case study (analysis)
- Final Interview with VP Customer Success and Customer Success Director

**#LI-DAIM**

**About NIQ**

NIQ, the world’s leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers. With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics. NIQ delivers the Full View.

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**Our commitment to Diversity, Equity, and Inclusion**

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.
- NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process._