Director - Client Services
il y a 5 jours
About Nasdaq
Nasdaq is a vibrant and daring company where everyone is encouraged to take initiative, challenge the status quo, and take intelligent risks. We want everyone to feel welcome and bring their authentic self to work. Every day, we are building a culture where we all feel connected, supported, and empowered
Who are we looking for?- Builds, manages, and provides leadership to a team of professional staff (may include other managers); performs other talent management and development decisions as needed.- Develops and establishes functional strategy and tactics to ensure successful completion of work that meets or exceeds client and/or organizational expectations.- Manages resources and takes accountability for the performance and results of multiple related teams.- Develops departmental/functional plans, including business unit and/or production priorities, to address resource and operational needs and challenges.- Identifies, establishes and maintains relationships with key stakeholders, decision-makers and influencers internally and externally.-
- Participates in both internal and external projects that are broad in scope and closely tied to the organizational strategy.- Conducts regular status and strategy meetings with internal and external teams to understand risks, priorities, etc. and ensure a successful end result.- Evaluates current business processes and systems, ensuring cost-savings and risk control.- Coordinates financial and budget activities for maximum operational efficiency.- Reviews team and individual performance data (financial, sales and activity reports) to monitor and measure productivity, goal progress and activity levels.- Motivates, develops, recruits and retains employees while rewarding and cultivating a culture of high performing teams.- Designs solutions to clients which will result in exceeding KPI’s.- Collaborates with business owners and stakeholders to develop detailed business and system requirements.- Coaches and/or leads others in the writing and production of detailed functional specifications.- Identifies industry change and captures feedback from clients that provides input into Product Development initiatives internally.- Identifies common business drivers and client requirements.- Communicates end users’ software needs to operational teams and subcontractors.- Leads the team in design and process improvements in order to improve KPI’s.- Maintains control over activity on the project schedule, risks, scope of work and budget.- Supports project management in agreements negotiation, scope of delivery and planning of the project.- Promotes the organization’s capabilities to clients, identifies sales opportunities.- Oversees the development of contracts that involve both short and long term commitment of service.- Leads and facilitates customer presentations.- Education Required: B.S. in Computer Science, Information Systems, a related discipline, or equivalent work experience- Experience Required: At least 10 years
What do we offer you?- Competitive salary and commission.- Employee Stock Purchase Program Nasdaq stocks with a discount.- Restricted Stock Units annually assigned stock bonus.- Internal Mentorship programs - learn from an employee you look up to.- Wide selection of online learning resources: Udemy, O’Reilly, etc.- Flex day program (up to 6 days a year).
Why:
A valid working permit for the EU is required.
Come as You Are
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