Senior Service Quality Specialist

il y a 5 jours

Strasbourg, France Uni Systems Temps plein

At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a **Senior Service Quality Specialist** to join our UniQue team.

**What will you be doing in this role?**
- Propose and implement a structured **Continuous Service Improvement (CSI)** process and methodology, including the definition of relevant **Key Performance Indicators (KPIs)**, along with comprehensive **reporting and governance mechanisms** to ensure sustained service enhancement.
- Actively contribute to **service audits** by verifying compliance and identifying opportunities for service improvements, followed by actionable recommendations.
- Collaborate closely with the **Agency and external vendors** to identify potential improvement areas; assess and define the **size, scope, and business cases** required to support the implementation of these initiatives.
- Ensure that improvement projects are **effectively prioritised** in alignment with broader business needs, resulting in high-quality, actionable **Service Improvement Plans (SIPs)**.
- Support the Contracting Authority’s management by recommending and facilitating initiatives aimed at enhancing the **end-user experience**, with a particular focus on addressing insights derived from **monthly Customer Satisfaction (CSAT)** results.

**Requirements**:
**What will you be bringing to the team?**
- Possess a **Master's Degree** (or equivalent)
- A minimum** 9 years** of professional experience **in IT**:

- No less then **3 years** of relevant professional experience **in user support, training** or** documentation writing**.
- Hold an **ITIL**or** ITIL V3 Foundation certificate**:

- Possession of **additional certifications** is an **advantage**, particularly:
- **ITIL Practitioner**:

- **ITIL Expert**:

- **PRINCE2**
- Experienced in implementing and working with **quality assurance procedures**.
- Proven background in **managing deliverables through third-party vendors**, particularly in **high-profile or technically innovative enterprise solutions**.
- Demonstrated leadership in **continuous improvement** initiatives or **service management** environments
- Solid understanding of **contract and service operations principles**:

- Strong grasp of **project management methodologies** and practices
- Technically adept with the ability to **translate complex technical concepts into business-focused language**.
- Experience in **Software Test Management** and the **Quality Assurance lifecycle** is considered an **asset**.
- Skilled in** stakeholder management** is considered an **asset**.
- Proficiency in **English**language at **C1/C2 level**

At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look at our Diversity, Equality & Inclusion Policy for more information.

  • Senior Service Quality Specialist

    il y a 3 jours

    Strasbourg, France The White Team Temps plein

    **Senior Service Quality Specialist - Strasbourg - EU Public Organisations** **Tasks** - Propose and implement a Continuous Service Improvement (CSI) process and methodology with accompanying Key Performance Indicators (KPIs), reporting and governance mechanisms. - Contribute to service audits to verify compliance and recommendations of service...

  • Senior Service Delivery Specialist

    il y a 1 semaine

    Strasbourg, Grand Est, France NRB Temps plein

    Who are we?Trasys International is a dynamic global organization that takes pride in being the trusted partner of EU Institutions. With strong commitment to excellence and a 30-years track record of delivering high-quality solutions, we are dedicated to supporting the growth and success of our clients. Our Mission is to help our clients keep up with the...

  • Senior Operational Change Management Specialist

    il y a 1 jour

    Strasbourg, France Thaleria SA Temps plein

    Senior Operational Change Management Specialist Location Our client within the European Institutions is currently looking for a Senior Operational Change Management Specialist to work on the coordination of operational change management activities to ensure effective service management. Apply before 31/12/2025 Project summary Our client within the European...

  • Remote Senior Test Lead

    il y a 7 jours

    Strasbourg, France SEIDOR Temps plein

    A leading tech consulting firm is seeking a Senior Test Management Specialist in Strasbourg. This role involves developing test strategies, managing testing processes, and ensuring quality in technical products. The ideal candidate will have at least 6 years of IT experience, including 4 years in testing. You should be certified in ISTQB and have experience...

  • Senior Service Delivery Specialist

    il y a 7 jours

    Strasbourg, France Network Research Belgium Temps plein

    Coordination of the day-to-day delivery of all live service elements in accordance with agreed SLAs and contractual requirements;• Contribution to incident management; co-ordination of direct and indirect reports to ensure issues are investigated and rectified as swiftly as possible, whilst maintaining quality and minimising risk;• Building and...

  • Senior Test Management Specialist

    il y a 5 jours

    Strasbourg, France NRB Temps plein

    Are you an experienced IT professional with a passion for delivering quality technical products? Do you thrive in a dynamic environment, managing multiple projects and testing systems for high availability and performance? We are seeking a **Senior Test Management Specialist** to join our talented team! **What You’ll Do**: - **Test Strategy...

  • Senior Application Architecture Specialist

    il y a 7 jours

    Strasbourg, France Thaleria SA Temps plein

    Location:Apply before:30/08/2025Project summaryOur client within the European Institutions is currently looking for a Senior Application Architecture Specialist to work on the architecture and design of information systems, review of the architecture of existing systems, design and development of component architecture and building blocks.Languages...

  • Senior Biometrics Specialist

    il y a 6 jours

    Strasbourg, France NRB Temps plein

    **Who are we?** **Trasys International **is a dynamic global organization that takes pride in being the trusted partner of **EU Institutions.** With strong commitment to excellence and a **30-years track record** of delivering high-quality solutions, we are dedicated to supporting the growth and success of our clients. Our Mission is to help our clients...

  • Eu - Junior - Senior Project Management Specialist

    il y a 3 jours

    Strasbourg, France The White Team Temps plein

    **Junior Project Management Specialist: **Tasks**: - Assist in managing the implementation of IT projects to meet identified business needs, acquiring and using the necessary resources and skills, within agreed parameters of cost, timescales, and quality; - Assisting in managing and delivering highly complex IT projects in accordance with Project Management...

  • Eu - Senior Release and Deployment Specialist

    il y a 3 jours

    Strasbourg, France The White Team Temps plein

    **Tasks**: - Coordinate release and deployment management activities to ensure effective service management; - Assist in supporting models and managing transition of projects and new services into the business-as-usual model; - Make improvements to the release process on a regular basis, aiming for consistent, on-time delivery of high quality releases; -...