IT Technical Support

**We're** seeking an IT Technical Support to join PayByPhone France**

**About the role**:
We are looking for an IT Technical Support to work within the Corporate IT team to deliver best-in-class support to our PayByPhone Staff & Partners by ensuring productivity, maximizing collaboration and enhancing security

**Here's** what **you'll** do**:

- Triage tickets and work with ticketing systems to manage employee requests within defined communication and resolution SLAs.
- Work closely with the Corporate IT team in Canada to solve problems that improve PayByPhone’s employee experience
- Provision and maintain workstations and user accounts
- Partner with People & Culture to support onboarding and offboarding of employees
- Collaborate to maintain technology assets including licenses and hardware across European inventories
- Collaborate with key stakeholders to document and improve current processes, continuously identifying gaps and opportunities for automation
- Diagnose issues with hardware, software, network, A/V boardrooms, printer, and phones

**The must-haves**:

- 3-5 years experience in a similar role
- Experience with Atlassian suite of tools, Jira and Confluence
- Experience with Windows Server and Active Directory, configuring accounts, groups and managing access
- Experience with supporting users with cloud-based SaaS and SSO tools. Such as: Microsoft MyApps, Office 365 Suite, G-Suite
- Experience working with and configuring various SSO technologies on an IDP level (SAML, JIT, SCIM)
- Experience administrating hybrid Microsoft 365 environments including Azure AD, Exchange Online
- Experience setting up and migrating devices into Microsoft Intune and Apple Deployment programs
- Experience with Windows and Mac systems, using modern deployment strategies and MDM device management solutions. Such as: Meraki, Mosyle, Intune
- Identifying pain points in processes to reduce technical debt
- Ownership of tickets, responding to tickets quickly and seeing issues through to resolution
- Hands-on experience leading an initiative from start to finish, ability to document and self-manage projects as well as work with others on larger initiatives
- Ability to achieve goals while managing scope, time, quality, and risk
- A passion for working with technology with the end-user experience in mind
- Willing to make occasional visits to UK and German offices and required
- Fluent in French and English

**The nice to haves**:

- Programming or scripting would be an asset
- Administrative knowledge of Atlassian tools would be an asset
- Post-secondary degree, diploma or equivalent practical experience
- Relevant industry certifications or courses
- German proficiency would be a huge plus

**Success in this role looks like**:

- Ownership of IT issues with strong troubleshooting abilities and problem solving beyond simply working on tickets. (ie: repeat tickets are resolved at scale and solutions put in place to improve the employee experience.
- Comfortable working at a fast pace with the different technologies required in the role
- Adapts to changing priorities and requirements
- Communicates effectively and clearly across teams in English (French and German an asset), building trust among Employees and Partners
- Makes occasional visits to UK and Germany affiliates as required

**About us**:
Here at PayByPhone, our strength is in our people: a talented team behind a fantastic product. We are a creative, ambitious and driven multi-disciplinary group. We value learning and fun as we innovate to help millions of consumers pay for parking easily and securely. Our teams are growing; but not without you.

Together, we’re on a mission to simplify the world of mobility payments - one parking spot at a time. We’re one of the fastest-growing mobile payment companies in the world and process over 100 million parking, transit, and bike-share transactions a year in cities across North America, Europe and Australia. Our teams help millions of consumers easily and securely pay for parking and transportation without the hassles of waiting in line, carrying change, or risking costly fines.

Now, as a subsidiary of Volkswagen Financial Services, our growth has a global focus and we can’t do it alone. We need the right people working with us to help reach our lofty goals and we want it to be you.

PayByPhone is committed to fostering a diverse and representative workforce and an inclusive work environment where all employees are treated equally. The Company does not tolerate discrimination or harassment in the workplace or talent attraction processes. Our commitment is to attract and acquire talent that are representative of the talent market, and are based on business needs, job requirements and individual qualifications.

At PayByPhone, we operate in a constantly evolving world. With change being a long-time friend of ours, we have our values to guide how we work as a team to deliver on our commitments. In short, we:
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