IT Desktop Support

il y a 3 jours

BoulogneBillancourt, France Layers Logic IT LTD Temps plein

**Key Responsibilities**:

- Provide on-site technical support for desktops, laptops, printers, and other IT hardware.
- Troubleshoot hardware, software, and network connectivity issues.
- Manage user accounts, permissions, and access rights in Active Directory.
- Set up and configure new workstations, including imaging and software deployment.
- Assist with IT asset inventory and documentation.
- Escalate unresolved issues to higher-level support or vendors as needed.
- Ensure timely resolution of user requests and maintain high levels of customer satisfaction.
- Support remote users using tools such as VPN, remote desktop, and collaboration platforms.
- Follow ITIL practices for incident, problem, and change management.

**Requirements**:

- Proven experience in desktop or technical support roles (3-4+ years).
- Strong knowledge of Windows 10/11, Microsoft Office 365, and basic networking.
- Experience with hardware troubleshooting and software installation.
- Familiarity with IT service management tools (e.g., ServiceNow, Remedy).
- Good understanding of Active Directory, DNS, DHCP, and VPN.
- Excellent interpersonal and communication skills.
- Ability to work independently and manage multiple support requests.
- Bilingual (native-level proficiency in French and English).

**Job Types**: Full-time, Contract
Status: Cadre
Contract length: 12 months

Pay: 3,300.00€ per month

Ability to commute/relocate:

- 92100 Boulogne-Billancourt: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What is your nationality or Visa status?
- What is your notice period if selected?

**Experience**:

- IT Support: 4 years (required)

**Language**:

- French and English professional (required)

**Location**:

- 92100 Boulogne-Billancourt (preferred)

Willingness to travel:

- 50% (preferred)

Work Location: In person

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