Assistant Facilities Manager

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Assistant Facilities Manager (AFM) - Onsite FTE role

**Location**: PARIS + Remote Management of Others

Role Purpose
The AFM reports to the EMEA Senior Facilities Manager (SFM) and also supports the Global Customer Experience (CEX) Director in leading a team or vendor group in managing the tactical delivery of Facilities Service for the assigned property portfolio and is the primary point of contact for the key stakeholders and / or client.
The role will involve being a member of the JLL Management Team with total responsibility for the Customer and Facilities Experience within Amsterdam, Copenhagen Offices, and potentially others. The AFM should also support the preparation and management of site budgets, maintenance and operations, contract services, purchasing supplies, occupancy services, helpdesk and security policy compliance.
The AFM needs to demonstrate and instil a culture that promotes JLL’s core values of Teamwork, Excellence and Ethics.

**Responsibilities**:
People Management
Manage and coach the team while encouraging an environment that supports teamwork, co-operation and performance excellence.

Develop and sustain a consistently high-quality and well-motivated team.

Ensure high staff morale, trust and work ethics.

Assist in mentoring and enabling Training & Development of team members.

Encourage collaboration and development of best practice

Ensure your team is fully informed about operational updates, processes and account wide objectives so that they feel informed, involved and supported.

Lead by example and be confident in influencing decisions and senior stakeholder teams

Customer Experience

Promote and support a first class and professional customer experience across all services lines. Ensuring that customers are given a prompt and efficient service and expectations are consistently exceeded.

Ensure procedural standards manual (SOPs) are kept up to date and the team adhere to them.

Address and resolve all internal / external client issues.

Assisting where required in covering team members in the delivery of first line facilities support and front of house services, have full knowledge of all functions.

Client/Stakeholder Management
Deliver excellent customer service to meet or exceed on-site client’s expectations.

Build and develop effective relationships with key stakeholders &/or client and be comfortable working across all levels.

Monitor procedures to ensure client’s expectations are conveyed and worked upon.

Procurement & Vendor Management

Assist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendors’ works)

Ensure vendor KPI’s and SLA’s are consistently achieved through periodic reporting and management meetings.

Support vendor procurement processes in accordance with agreed client procurement guidelines as well as Jones Lang LaSalle procurement best practices.

Contracts Management
Ensure that all contracts are professionally delivered at the right cost and in line with the Jones Lang LaSalle Code of Ethics.

Support in monitoring expiry of contracts.

Continually assess contracts to ensure best value delivered to the client.

Finance Management / Cost Control / Profitability
Assist in ensuring that the site’s financial operations are meeting targets and control requirements.

Manage the finance process from conception, approval, delivery, sign off and verification to ensure they are completed within a timely manner and to an acceptable standard.

Assist and monitor financial processes to ensure account payable procedures are always followed.

Submit Order Requests as necessary through Coupa.

Health & Safety Management

Implement and manage safety procedures