Facilities Assistant

JLL supports the Whole You, personally and professionally.

US: WHAT YOU CAN EXPECT FROM US
You’ll join an entrepreneurial, inclusive culture. One where we succeed together
across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

**INGENUITY**: EVERY DAY IS DIFFERENT, AND IN ALL THESE ACTIVITIES, WE’D
ENCOURAGE YOU TO SHOW YOUR INGENUITY

Diversity and Inclusion is at the heart of JLL. We believe in recruiting, retaining,
rewarding and developing all our employees with regard to their abilities and
contributions and without reference to their background, gender, gender identity, ethnic origin, age, religion, sexual orientation, political belief, disability or long-term health condition.

We are keen to support all our employees with juggling their work, personal and family commitments and alongside our approach to flexible working, we have a comprehensive parental transition support program to assist parents during the early months and years of parenthood.

We're Hiring

**JOB TITLE**: FACILITIES ASSISTANT

**ABOUT THE ROLE**:
The Facilities Assistant will support the onsite Facilities Management services by offering professional support supporting to delivery of building operations.

Delivering activities in accounting, finance, maintenance, operations, vendor oversight, purchasing of material, equipment and supplies, occupancy services and helpdesk. Ensuring the smooth running of our service whilst providing an exceptional end user experience within our client sites.

**KEY RESPONSIBILITIES**:
Provide administrative support to the onsite Facilities Management team
Support in maintaining log books and documentation relating to Health and Safety
Deliver reporting on a monthly basis including trackers, audits, inspections and Health and Safety
Use and maintain online task system, ensuring correct data entry and providing overall system administration
Support the facilities management team in scheduling and covering key roles
Follow required emergency prevention and operational controls, coordinating daily and weekly schedules as required
Maintain, organize and control all JLL central files, information, data, reports including all paperwork and filing on site
Assist in reviewing, maintaining and building Standard Operating Procedure manuals
Ensure compliance with JLL policies, procedures and standard practices
Ensure prompt and accurate management of purchase orders in the internal financial management platform
Ensure prompt resolution of any customer complaints, escalating to the line manager as required.
Develop a close working relationship with key Client stakeholders/partners,
landlord, managing agents and all of the facilities vendors
Assist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendors’ works)
Assist in the procurement of vendors and services as required
Assist in financial processes to ensure that all financial management requirements are completed in a timely and accurate manner
Assist with the monthly accrual reports and help monitor the finance trackers
Follow established escalation procedures and incident reporting procedure
Provide support for regular management reports and projects as required
Achieve Key Performance Indicators (KPI) and Service Level Agreement (SLA) targets

**WORKING LIFE**:
The main business language spoken in our offices is English. Knowledge of English is essential

**ABOUT YOU**:
You are keen to develop within the workplace, spending time supporting a multidisciplinary team gaining knowledge and expertise
You have experience in an administration or coordinator role providing
operational support
You work collaboratively as part of a team to solve problems with
professionalism and service focused approach
You are adept at multitasking and are able to manage multiple projects
effectively
You are open and have good communication skills
You strive for excellence in what you do and share ideas for improvement
You are proficient with computer equipment and programs (Word, Excel and
Outlook) and have a keen interest in technology
You keep up to date with industry trends and have direct experience or an
interest in facilities management and customer service

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Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. W