Implementation Specialist

We are a rapidly growing team of more than 800+ employees, representing over 67 nationalities spread across 9 offices in Paris, Berlin, Sofia, Vienna, Noida, Bengaluru, Seattle, New York, and Toronto. At Brevo, all Brevonauts evolve in a multicultural, caring, and flexible environment. We are an international team composed of tech & non-tech profiles looking for talents that share our values: empower the customer, build up together, impact first, humbly open, and people company. As the first technical contact after the contract signature, you are the "Go from expectations to reality person" for our clients Your mission is to understand your clients’ desired outcomes and set them up for success as quickly as possible. As our **Implementation Specialist**, you'll assist them during the whole implementation phase providing them with a deployment plan, milestones, assistance and best practices. You'll be part of the Customer Success Team in a brand new role **As an Implementation Specialist, you will**: - Get a detailed picture of the client’s needs and technical infrastructure - Define, customize and execute implementation plans with key deliverables and project milestones with the CSM/PM and Deliverability expert - Help them develop configurations that guarantee optimal usage of all features of the product - Guide them on API settings and integrations - Test and troubleshoot setups, monitoring the health of all your clients in Implementation Phase - Work closely with the CSM team & Technical teams (Product, Engineering, and Customer Care) to keep on optimizing the implementation process **What will contribute to your success**: - You are customer-centric - You're fluent in French and English - You have technical skills, with a special focus on API RESTful and DNS set up - You can debug the implementation of a REST API in any language (read and understand where the problem is) - You are proactive and a real problem solver (we love creative solutions) - You are curious, eager to learn, and have great adaptability to change - You have organizational and project management skills and are detail-oriented - You can exploit logs with tools like Datadog and Kibana **What we offer**: - A unique opportunity to join an international and collaborative scale-up environment in a hyper-growth context - Brevo offers an Ownership Plan, which is inspired by ESOP or stock programs. This way, you will participate in the event of financial success with a considerable bonus - Meal vouchers - Swile (12,5 € per day) - Excellent private health care, of which 70% is covered by the company - RTT - Bi-annual global company offsite; inter-office trips (when the current sanitary situation permits) - Work's council benefits (Leeto) - Social and green committees to take care of environmental and social matters - Several services related to prevention, health and personal and professional well-being on Welii platform - Very competitive referral program - Second parent leave: 1 month of fully paid leave - Kids leave: additional time off if your children are sick and need you - English and French classes, and over 155000 courses available on Udemy - Budget to support your workspace at home - A modern office in a central location with free fruits, drinks & lots of fun activities - Relocation package and visa sponsorship for international talents - ...and more **Meet us**: - Video interview with our HR Team - A first video interview with our Team Lead Customer Success Engineer - A Case Study - And an interview with our Customer Success Director Brevo values work-life balance and offers flexible working hours and remote work. Most of our teams will be working mostly remotely and others will follow a hybrid model depending on the nature of the job. This policy is based on a mutual understanding between the Head of, Managers, and Team Members.