L1 Premier Technical Support Specialist

il y a 6 jours

RueilMalmaison, France Lenovo Temps plein

**General Information**:

- Req #
- WD00077852
- Career area:

- Services
- Country/Region:

- France
- State:

- Hauts-de-Seine
- City:

- Rueil-Malmaison
- Date:

- Wednesday, January 29, 2025
- Working time:

- Full-time

**Additional Locations**:

- France - Hauts-de-Seine - Rueil-Malmaison

**Why Work at Lenovo**:

- We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

**Description and Requirements**:
You will report to our Technical Support Manager in France.

**Day-To-Day Tasks**:

- Assist customers and field engineers by diagnosing issues remotely through effective troubleshooting and isolation
- Identify the cause of hardware / software faults and provides a solution
- Working with Technical Account Management team to monitor and tracks issues to provide speedy resolution
- Advise & educate customers through combination of experience & guideline documentation to provide a solution to their technical issues
- Provide input on recurring customer problems and shares that information with other technical team members when relevant
- Monitor own ‘open case’ workload and work toward to closure

**Nice to have**:

- 3+ years of experience in Client Technical Support roles.
- Experience within IT Services and Working with Field Service Providers
- Working Knowledge on Windows Operating Systems and MS Products
- Technical Knowledge on client (Notebook, Desktop, & Tablets)
- Business Fluent English and French

**What Lenovo can offer You**:

- An open and stimulating environment within one of the most forward-thinking IT companies
- Opportunities for career development & growth
- Access to trainings for personal development
- An international team with a high focus on Gender Diversity
- Attractive compensation package and Performance based rewards
- We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class._

**Additional Locations**:

- France - Hauts-de-Seine - Rueil-Malmaison
- France
- France - Hauts-de-Seine
- France - Hauts-de-Seine - Rueil-Malmaison

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