Vp Customer Success Mro
il y a 2 jours
Pelico is currently at an inflexion point and is seeking a highly motivated and strategic VP of Customer Success to play a pivotal role in scaling customer success and operations. The primary challenge involves partnering with senior executives across departments at large-scale established manufacturers to convert initial Pelico deployments (~100k deals) into substantial deals ranging from 1-2M+€. The VP of Customer Success will lead efforts to optimize customer expansion, streamline operations, and drive profitability, ultimately ensuring a seamless transition from initial on-boardings to large-scale deployments with key industrial groups
**What you'll do & learn**
We are looking for a profile who will lead Pelico’s Customer Success teams in the USA:
- ** Accelerate Customer Expansion -** Work closely with senior executives of key existing customers to accelerate the expansion of Pelico across their factories, aiming for substantial deals.
- **Scale Operations Efficiently -** Structure existing operations to efficiently handle high volumes of deployments while maintaining high quality standards.
- **Optimize Revenue and Profitability -** Strategically optimize revenue from professional services versus invested resources to ensure profitability of deployments.
- **Resource Planning and Collaboration -** Plan resources for hiring, collaborate with other departments (Sales, Marketing & Product), and accelerate expansion of existing accounts.
- **Continuous Monitoring -** Continuously monitor the overall performance and health of the client portfolio, identifying early warning signals.
- **Manage Overall Customer Success Resources -** Lead, mentor, and manage the Customer Success team to ensure effective execution of customer success strategies and objectives.
- **Enhance Team Quality and Growth -** Drive the ramp-up of customer success teams to improve the quality of their delivery, providing continuous growth and development opportunities.
**What you embody***:
- Strong experience in leading digital transformations with established manufacturing players
- Strong experience in engaging and partnering with senior executives at large-scale companies
- Excellent communication, negotiation, and collaboration skills
- Business-oriented
- Strategic mindset with a focus on continuous improvement and growth
- Exceptional leadership, team management, and mentorship skills
- Ability to thrive in a fast-paced, dynamic environment
- Capacity to go back and forth between high-level overview and hands-on approach
- Pelico promotes inclusion and non-discrimination, and acts daily in favour of social mix, gender equality, senior citizens & disability_
**What we offer**
Join an exciting adventure with a lot of challenges at all levels
- Work on a highly impactful product that users love
- Office location at the heart of Paris (75002)
- Stock Options for every Pelican
- Remote flexibility & 6 weeks of Work from Anywhere
- Premium health coverage : Alan Blue
- 50% meal allowance: 10€/day worked (Swile card)
- 50% public transportation or equivalent in sustainable mobilty package
- Team events every quarter
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