Senior Solutions Engineer

**About Airwallex**

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 100,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 1,500 of the brightest and most innovative people in tech located across more than 20 offices across the globe. Valued at US$5.6 billion and backed by world-leading investors including Sequoia, Lone Pine, Greenoaks, DST Global, Salesforce Ventures and Mastercard, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us.

**About the team**

The Solutions Engineering team partners with our clients to realise their full potential through the adoption of Airwallex products that drive their growth and success. We influence revenue growth across our entire product portfolio and collaborate with sales, strategy, product, and engineering teams to provide the best experience for our most valued customers. Our team works alongside commercial teams throughout the pre-sales, solution design, and API integration stages, serving as the single technical point of contact and trusted advisor for our clients. We are committed to empowering businesses with the tools our clients need to succeed in a dynamic market

**What you’ll do**

As a Solutions Engineer at Airwallex, you will collaborate closely with our Engineering, Product, and Sales team. Your focus? Working with our partners to ensure they enjoy a world-class, end-to-end, customer experience. It is critical that our Solutions Engineers have a robust and thorough understanding of multi-system API integrations to help support our engineers to design a cutting-edge tech stack keeping the customer top of mind.

Day to day you will partner with a broad set of stakeholders from Engineers and Product Managers to C-level execs as well as internal teams to deliver product demonstrations, propose appropriate solutions to meet the customer's goals and compliant with local and international compliance and regulation, participate in user centred design, own the product and technology components of our end to end sales cycle and ensure the successful technical delivery of our products. Your role will be critical in ensuring our customers see the intended benefits of Airwallex's value propositions

This role can be based in London, Paris or Amsterdam, where we have our office.

**Responsibilities**:
- Work with account executives to design solutions that solve critical business challenges for our clients, throughout the pre-sales, solution design, and implementation processes-
- Identify and troubleshoot technical issues and ensure the client’s integration follows the best practice guidelines to create the best developer experience- Provide strategic insights to internal product teams on areas of improvement to the implementation process that can reduce time to go live, remove internal and/or client friction to accelerate time to transaction- Take ownership of outstanding deliverables in the end-to-end project delivery lifecycle and ensure they are captured per the project plan

**Who you are**

We're looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have but are not mandatory.

**Minimum qualifications**:
- Bachelor's degree in a STEM discipline, with strong academic achievements- 5+ years experience working in a similar customer-facing engineering role such as solution consultant, solutions architect, sales engineer, IT consultant, etc.- Strong problem-solving mindset, comfortable working with customers, partners, and engineering teams to develop new products and solutions- Understand at least one of the major programming languages (PHP, Ruby, Python, JavaScript, Java, etc.)**Preferred qualifications**:
- Knowledge of the payments domain / financial services will be advantageous- Passionate about learning and actively seeks out knowledge- Ability to work independently and confidently to develop a path forward with customers under ambiguous circumstances.- Strategic and creative thinker who can proactively identify challenges and maintain a positive approach when facing difficult obstacles- Strong organisational/time management skills and the ability to juggle competing priorities while working with multiple opportunities and customers- Executive engagement skills and presence, with an ability to establish strong relationships with key decision-makers and build credibility at all levels

**Equal opportunity**

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employmen