Guest Operations Specialist

il y a 4 jours

Paris, France Blueground Temps plein

At Blueground, we’re on a mission to make everyone feel at home—wherever life takes them. Whether our guests are traveling for a month or moving across the world, we give them the peace of mind, flexibility, and confidence to embrace life’s next chapter.

Since 2013, we’ve grown into a global leader in fully furnished rental homes backed by over $300M in funding, we're currently operating in 46 cities with more than 50,000 homes—and we’re not stopping there. Our ambitious goal? 100,000 homes in 100 cities by 2026.

Our journey is powered by a dynamic, diverse team of 600+ colleagues across 17 countries. Together, we’ve built a culture rooted in collaboration, inclusiveness, and boundless opportunity. At Blueground, you’ll find a place to grow, make an impact, and shape the future of a world leading organization.

We’re guided by five principles that reflect how we work and win together:

- Putting Guests First - Everything starts with delivering an unforgettable guest experience.
- Speed - We move fast, stay agile, and keep pushing boundaries.
- Keeping it Honest - We lead with transparency and build trust through open dialogue.
- Embracing Change - We welcome new challenges with optimism and adaptability.
- Diving In - We take ownership, act with purpose, and deliver meaningful results.

**The Role**:
Are you a hands-on problem solver who thrives in fast-paced environments?

We’re looking for a Guest Operations Specialist to join our rapidly growing team in Paris. In this critical role, you’ll be on the front lines of our guest experience—ensuring our homes are in perfect condition, resolving urgent issues with care, and supporting the Operations team in delivering five-star stays.

This is the perfect opportunity for someone who’s proactive, reliable, and passionate about quality and service.

**What You’ll Do**:
Be the On-the-Ground Hero: Respond to guest-related issues like lockouts, maintenance emergencies, tech glitches, and building service needs—serving as the critical link between guests and internal teams.

Ensure Perfection: Conduct thorough unit inspections before guest check-ins and after check-outs, ensuring each apartment meets our high standards for cleanliness, design, and functionality.

Support Property Setups: Work alongside the Operations Managers to prepare new units—checking furnishings, supplies, and technology to guarantee everything is guest-ready.

Maintain Quality: Perform ongoing walkthroughs to verify that homes align with design specifications, maintenance follow-ups are completed, and interiors reflect our brand quality.

Deliver Exceptional Service: Serve as a guest-facing operations contact, working closely with our Customer Experience team to resolve in-stay requests efficiently and thoughtfully.

**Requirements**:

- A problem-solving mindset with the ability to act quickly and calmly under pressure
- Detail-oriented approach and pride in delivering top-quality results
- Strong communication and guest service skills
- Enthusiasm for operational excellence and ownership of outcomes
- Access to a reliable vehicle and valid driver’s license Positive, self-motivated, and friendly demeanor—you're a team player who gets things done

**Benefits**
- Competitive salary
- Flexible Paid Time Off
- Discretionary annual bonus scheme
- Group Health Insurance program
- Dynamic working environment with talented people
- Complimentary accommodations in Blueground locations Think summer in LA and winter in Dubai

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