Technical Support Engineer
il y a 7 heures
Didomi is an innovative French company that develops a SaaS platform for privacy management. We help our customers be compliant with their regulatory obligations, in particular with the European Data Protection Regulation (GDPR), and to build a relationship of trust with their customers regarding personal data.
Our solutions are designed to help data protection officers (CIOs, Data Protection Officers, Legal & Compliance officers) in their daily tasks regarding privacy management. We work with leading brands like Deezer, Orange, Le Bon Coin, Harrods, l'Equipe, France TV
We recently raised 40 millions dollars in a Series B.
Our Technical Support Engineer team is looking for a new teammate to help our customers and address their diverse questions and use cases.
We're more specifically looking for an awesome team member to work fulltime from our Paris office (France) or anywhere remotely in Europe.
**On a day to day basis, you'll be helping out with**:
- Customers' requests on our different products: Consent Management Platform, Preference Management Platform, Integrations, API...
- Troubleshooting, reproducing issue and working closely with our Engineering team to track down bugs and take part in the fix and tests
- Features feedback and exchanges with our Product team to make our product(s) utterly UX friendly
- Documentation improvement, whether it is internal or external
- Building team processes, training and helping out Didomi's internal teams
**Required**:
- Degree in Computer Science or equivalent training (reconversions, bootcamp or, self taught...)
- Experience as a Technical Support Engineer or, any (front) technical and customer facing position
- Fluent in both French and English
- Javascript understanding and knowledge of front stacks (bonus points if you're an expert)
- Familiar with tech companies
- Problem solving skills, capacity to explore every option and figuring out workarounds
- Minimum 6 months of relevant experience
**Bonus(es)**:
- Exposure to a mobile app programming language like Java and/ or Swift
- API and/ or Cloud Buckets connoisseur
- SaaS experience
- Spanish, German and Italian can also be appreciated
- GDPR and legal sensitivity
**Recruitment process**:
- Resume
- HR call
- Technical Test
- Interview with our Technical Support Engineer Lead
- A set of 1:1 30-minute calls with the team members and our CEO
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