TECHNICAL SUPPORT ENGINEER
il y a 6 jours
About Qantev Qantev is an AI company that helps health insurers deliver better healthcare to their members. They leverage insurers’ historical health claims data and apply Machine Learning and Generative AI to predict patient journeys. The company is backed by top investors and industry leaders, and customers are located across Europe, USA, LATAM, Asia, and the Middle East. It is a growing team of talented, enthusiastic, and diverse professionals. As an early hire, you will have an unparalleled opportunity for ownership and growth within the company. Job Description As our first technical support hire, you will build our support function from the ground up. You’ll be the frontline for our customers, helping them resolve issues, answering technical questions, and ensuring their success with our platform. You will work closely with product and engineering teams to accelerate complex issues, capture feedback, and improve our product. Your Role Shape how support is done at Qantev, from tools and processes to best practices. What You’ll Do Be the first point of contact for customer technical issues via email, ticketing system, or live calls. Provide a seamless customer experience. Diagnose, troubleshoot, and resolve software issues in collaboration with product and engineering. Create and maintain clear, high‑quality documentation (FAQs, knowledge base articles, troubleshooting guides). Track, prioritize, and manage support tickets, ensuring timely resolution. Gather and communicate customer feedback to help improve the product. Contribute to defining and improving support processes, tools, and metrics. Help build and mentor a growing support team over time. What We’re Looking For Experience: 2–4 years in a technical support, solutions engineering, or customer‑facing technical role in enterprise SaaS or software. Technical skills: Strong troubleshooting skills, ability to read logs, run queries, and understand APIs. Familiarity with support or ticketing systems (Jira, ZohoDesk) and cloud‑based platforms (AWS, Azure, GCP) is a plus. Customer focus: Strong communication skills, empathy, and patience in handling customers. Problem‑solving mindset: Ability to dig into complex issues, propose solutions, and follow through. Startup mentality: Comfortable wearing many hats, building processes from scratch, and working independently in a fast‑paced environment. Languages: Proficiency in English and Spanish. Recruitment Process Screening interview (30 min) Tech interview (1 h) Leadership interview (1 h) Additional Benefits Bike storage available on‑site Swile meal card: €10 per day, 59% employer contribution Health insurance (Alan): 50% covered by the company Public transport subscription: 50% reimbursed Regular team activities Gross annual salary plus BSPCE (share options) Start date: ASAP Additional Information Contract type: Full‑time Start date: 24 November 2025 Location: Paris Education level: Master’s degree Experience: > 2 years Possible partial remote Seniority level: Mid‑Senior Employment type: Full‑time Job function: Information Technology Industries: Technology, Information and Internet #J-18808-Ljbffr
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