Technical Support Engineer

Passionate about supporting internal IT users in an international environment ?

Initial experience in law firm, consulting or professional services organisations ?

Bilingual ( or almost ) and enjoy working in French and English ?

If so, Euro London might just have the ideal opportunity for you

Currently we are recruiting for a mid-level Technical Support Engineer to support over 50 internal end-users as well as remote colleagues based across Europe.

You will join a leading economic consultancy proving vital information for competition policy, economic and financial regulation, public policy making and damages assessment across all industries.

You will play a key role in the Paris office where you would take full responsibility for IT issues, providing technical solutions for systems, networks, voice systems, software and hardware devices.

Please see below the key responsibilities in this position:

- Working as a technology support advocate for staff in the Paris office as well as for other remote locations across EMEA.
- Configures and supports all standard business apps on our client's mobile devices.
- Maintaining all video equipment installed in the office and able to provide audio and video calling assistance or staff.
- Familiar with local and wide area network concepts, LAN/WAN connectivity and data communications protocols.
- Providing training for new starters on relevant IT systems and services.
- Familiarity with best practices for recording, updating and resolving service requests and incidents, preferably on ServiceNow.

Skills, experience and qualifications required:

- A Computer Science degree or equivalent experience.
- At least one long term experience in supporting internal clients in a medium-sized office environment ( 40 persons ), ideally in a law firm, consultancy or professional services organisation.
- At least one long-term professional experience supporting Active Directory, Windows 10 operating systems, Microsoft Office suite, Microsoft 365 and Microsoft Cloud Services.
- Strong remote support experience for supporting EMEA offices without a Support Engineer on-site.
- Advanced customer services skills.
- Fluent/very advanced English and fluent French.
- The right to work in France.
- Able to work 5 days a week from the office, with the possibility of hybrid work after being integrated into the company.

Nice-to-haves:

- Detailed knowledge of current latest generation PCs, printers and networking and communications interfaces and relationships.
- Excellent communications ( written and verbal ), planning, organisation and administrative skills.
- Flexibility to work in a fast-paced, multi-tasking environment.
- Ability to work to tight deadlines and sometimes under pressure.
- Able to handle and balance multiple critical tasks at the same time.
- The ability to train and instruct others on IT topics at all levels of understanding.
- Experience with Apple products is a plus.
- Positive attitude and self-motivated.
- Able to work remotely from your team with an independent working attitude.
- Team player adaptable to changing priorities.
- Competent to work on fairly complex computer and local and wide area networking problems autonomously.

Additional occasional duties:

- Flexible attitude to occasional additional hours and weekend work on a rota basis.
- Travel occasionally to other sites and to head office in London.
- Occasional lifting duties up to 23kg including moving equipment or furniture up to and flexible to crawl underneath desks or tables to access network jacks and electric receptacles.

Our client is able to offer an excellent opportunity for a professional services internal IT Support Engineer to develop their career in a friendly and supportive environment, progressing a range of skills and experiences.

As an established and renowned leader in their sector our client is looking to invest in their new colleague for the long-term offering a full benefits package, sector competitive salary and bonus. You'll work with exceptionally talented but approachable colleagues whose values are integrity, excellence and collaboration.