Head of Customer Data Platform
il y a 7 jours
Key Accountabilities
- Assist the Head of Digital Office in defining the global customer data platform strategy and promote it across the organization
- Prepare and animate with the HoD the various instances where the customer data strategy should be presented, generating demands for digital products or framework components use
- Define and manage customer data platform and CRM transformation programs, approach and roadmap
- Ensure that the customer data strategy and implementation roadmap is aligned with business strategy, goals and priorities as discussed in the different governance instances
- Scope programs to deliver change in line with allocated budgets, business requirements and ressources availabilities
- Communicate on progress of the delivery to all stakeholders
- Manage programs financials : business case, forecast and budget allocation
- Secure availability of ressources and skills
- Oversee the design and implementation of the future customer data platform with integration of data sets from multiple sources for advanced analysis: Client referential, data lake for client data, analysis and restitution tools
- Build new standards and processes to enable efficient usage of customer data from CRM and other sources
- Set new methods for analyzing customer data to make recommendations and insights to busness
Euronext Values
Unity
- We respect and value the people we work with
- We are unified through a common purpose
- We embrace diversity and strive for inclusion
Integrity
- We value transparency, communicate honestly and share information openly
- We act with integrity in everything we do
- We don’t hide our mistakes, and we learn from them
Agility
- We act with a sense of urgency and decisiveness
- We are adaptable, responsive and embrace change
- We take smart risks
Energy
- We are positively driven to make a difference and challenge the status quo
- We focus on and encourage personal leadership
- We motivate each other with our ambition
Accountability
- We deliver maximum value to our customers and stakeholders
- We take ownership and are accountable for the outcome
- We reward and celebrate performance
We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.
Additional Information
This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.
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