Consular and Passports Officer
il y a 2 semaines
**About the Department of Foreign Affairs and Trade**
The role of the Department of Foreign Affairs and Trade (DFAT) is to advance the interests of Australia and Australians internationally. This involves strengthening Australia’s security, enhancing Australia’s prosperity, delivering an effective and high quality overseas aid program and helping Australian travellers and Australians overseas.
The department provides foreign, trade and development policy advice to the Australian Government. DFAT also works with other Australian government agencies to drive coordination of Australia’s pursuit of global, regional and bilateral interests.
**About the position**
Consular/Passport Officer provides consular and passport services to Australian citizens in France. Limited Consular assistance is provided to Australian residents in Monaco, Morocco, Algeria, Mauritania and Chad.
**The key responsibilities of the position include, but are not limited to**:
- Provide full range of consular services, including notarial, to Australian citizens in accordance with Australian Government guidelines
- Provide full range of passport services to Australian citizens in accordance with the Australian passports Act
- Provide a high level of oral and written English-French translation and interpreting services within the Consular and Passports section
- Assist in maintaining a range of key contacts within the French/accredited countries ministries and private organisations relating to consular and passport work
- Operate consular and passports related databases and filing systems
- Maintain accountable documents in accordance with the financial regulations and perform sub-cashier duties as required
- Prepare and update Consular Contingency Plans and Travel Advice for France and accredited countries
- Provide assistance to Canadian colleagues in Algeria and Morocco who provide consular services on behalf of Australia in those location
**Qualifications/Experience**
- Sound knowledge of Microsoft Office software
- Good writing skills
- Able to function independently and take appropriate action in a crisis situation
- Calm and sensitive in dealing with potentially traumatised clients
- Written and oral fluency in both English and French.
**General Requirements**
**Selection Criteria**
A. Well-developed planning and organisational skills to manage multiple administrative tasks and priorities in a high volume, client focussed environment in order to achieve required outcomes with limited supervision.
B. Strong customer service and interpersonal skills to facilitate and promote effective interactions with internal and external stakeholders.
C. Well-developed written and oral communication skills in both English and French, and the ability communicate empathically and clearly with people from diverse backgrounds both in person, over the phone and in writing.
D. Ability to work effectively with other team members in a small but busy team, demonstrating flexibility, reliability, and initiative
E. Proficiency with Microsoft packages with demonstrated experience maintaining accurate and timely records in accordance with legislative requirements and internal compliance procedures.
The Australian Embassy Paris are currently seeking expressions of interest for short term work to support our Consular and Passports team.
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