Customer Success Manager

il y a 7 jours

Paris, France PayPal Temps plein

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Job Description Summary: Can engage with impact at all levels up to C-Suite, and possess both strong business acumen, and relationship building skills. Ability to deliver a QBR to the top Enterprise merchants. We’re looking for people who have the mindset and strategic thought process to take a data driven approach, and turn it into a consulting value driven conversation with our merchants. The Customer Success Manager role consists of 3 main focus areas: Grow: Using a consulting approach, identify opportunities where PayPal can help merchants grow their business, and be competitive in their field. Satisfaction: Deliver a world class customer experience, both business focused, and operationally. Retain: Build solid relationships, proactively and consistently demonstrate value.

**Job Description**:

- This is a Individual Contributor role, so strong leadership skills is are essential
- 5 years in an enterprise customer environment role necessary
- Evangelist of Customer Success to internal departments
- Ability to interpret data to provide actionable improvements for our clients
- Develop and maintain the relationship with merchants to drive organic revenue growth through effective communication
- Partner with merchant to develop strategy, build trust and demonstrate the value of PayPal and our products.
- Proactively deliver value to merchants through ongoing use and optimization of existing products.
- Manage portfolio growth; prevent churn and decline, and identify opportunities for inorganic growth.
- Uncover and address servicing roadblocks and manage merchant health; oversee and coordinate support teams to complete servicing activities.
- Conduct and manage co-marketing campaigns as it relates to periodic and seasonal needs
- Monitor and ensure the quality of integration and parity; initiate/manage transitions to latest integrations.
- Identify and lead projects for the organization.
- Manage escalation on behalf of merchant account portfolio.
- Represent the voice of the customer to internal organizations.
- Train and educate merchants on PayPal’s products and features

Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

Who We Are:
As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.

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