Technical Support Level 2

il y a 2 semaines


Paris e, France SlimPay Temps plein

SlimPay is the European leader in recurring payments. Our solution enables merchants to facilitate acquisition, increase the consumer lifetime value and maximize revenue through card and direct debit payments. With flagship offices in Paris and Madrid, we are growing our international footprint.

SlimPay’s mission is to reinvent the payment journey, creating a frictionless experience for both consumers and merchants. We’re looking for someone who can live our values, alongside a team of 95 people at SlimPay:
Test. Learn. Iterate.

Be Driven. Be Decisive.

Share More. Know More.

Better Together.

**Why join us?**

As part of the Customer Care team, you will be able to use and strengthen your technical and people skills in order to help our customers. You will evolve in a friendly and collaborative environment, where new ideas are always welcome.

**Within the customer success department, your main functions will be**:

- In relation with Level 1 Support and IT teams, troubleshoot and resolve technical issues encountered by our clients related to **API, SFTP and databases**:

- Search for technical solutions on customer issues and propose solutions
- Train and educate our users in making the best of SlimPay products and services
- Update the SlimPay Customer Knowledge Base and write associated procedures
- Manage transversal and internal projects for better processes and customer satisfaction
- New hire mentoring

**What do you need to be successful?**
- Self-motivation, ability to multitask and pay close attention to small details
- Ability to prioritize tasks and complete them in a high-pressure environment
- Enthusiastic about working in a collaborative and team-oriented environment
- Fluent in French and English. Italian or Spanish would be a plus.

**With advanced training in computer science, you have**:

- A good knowledge of **SQL**:

- A first experience or strong desire to learn about JIRA, Axway Navigator, Apache Guacamole, Kibana and Salesforce

**What are the perks of working at SlimPay?**
- Exciting culture based on strong values
- Strong growth internationally
- Work-life balance with flexible teleworking
- Alan insurance
- Swile lunch card
- Online training platform SlimPay Academy and unlimited access to LinkedIn learning
- Monthly All Hands meetings #sharemoreknowmore

And much more

Status: Cadre

**Language**:

- French & English (required)

Work Location: Hybrid remote in 75009 Paris 9e


  • Technical Support Specialist

    il y a 22 heures


    Paris, Île-de-France D-EDGE Temps plein

    WHO WE ARE:Have you ever booked a hotel online? Then you've probably used D-EDGE without knowing it.Mission : Every day, we help more than 17,000 hotels worldwide to develop their online visibility and sales through leading-edge cloud-based e-commerce solutions.As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel...


  • Paris, France Datadog Temps plein

    Technical Support Engineer 2, Premier - EMEA Get AI-powered advice on this job and more exclusive features. We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. Premier Support Engineers (PSEs) are primarily...

  • Aftersales Technical Support

    il y a 11 heures


    Paris, France Geely Auto Europe Temps plein

    Aftersales Technical Support & Training Manager Direct message the job poster from Geely Auto Europe Job Summary The After-sales Technical Support & Training Manager is responsible for leading the technical support and training functions within Geely’s global after‑sales network. This role oversees the diagnosis of complex technical issues, ensures...


  • Paris, France Infosys Temps plein

    Technical Process Specialist – Support Engineer Join to apply for the Technical Process Specialist – Support Engineer role at Infosys. About Us Infosys BPM is a leading international digital services and consulting company. We support companies in 46 countries. While we constantly implement innovations for our clients, our motto remains the same:...


  • Paris, France MotorK Temps plein

    OverviewMotorK is the leading sales and marketing technology company in Europe, specialising in the automotive sector. At MotorK, our mission is to empower manufacturers and dealerships to sell more with innovative, cloud-based products and services to offer the best digital customer experience. We are on a fast and ambitious trajectory and serving 90% of...


  • Paris, France Infosys Temps plein

    A global IT services company in Paris is seeking a Technical Process Specialist – Support Engineer. This entry-level position involves providing maintenance and support for applications and operating systems. Candidates should have experience in customer support roles and be proficient in French at a C1 level. The role includes troubleshooting, user...


  • Paris, France AlignTech Temps plein

    **Join a team that** **is transforming** **smiles, changing lives.** At Align Technology, we believe a great smile can truly transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost...


  • Paris, France D-EDGE Hospitality Solutions Temps plein

    A leading hospitality technology provider in Paris is looking for a Customer Support agent to join its Technical Support team. You will manage technical requests, assist clients with D-EDGE products, and ensure a high level of customer satisfaction. The role requires experience in hospitality, strong communication skills, and fluency in English. Join us to...


  • Paris, Île-de-France Datadog Temps plein

    We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. Premier Support Engineers (PSEs) are primarily focused on assisting prospects and customers with any technical questions about Datadog. PSEs engage with...


  • Paris, France Zeekr International Temps plein

    After-sales Technical Support & Training Manager Direct message the job poster from Zeekr International Global Talent Recruitment and Configuration Job Summary The After-sales Technical Support & Training Manager is responsible for leading the technical support and training functions within Geely’s global after-sales network. This role oversees the...