Specialist Enduser Onboarding

Company Description

Mangopay’s vision is to fuel the success of the platform economy.

We empower the platform economy with our platform-specific payment infrastructure. Since 2013, we have supported 2,500+ clients in e-commerce, retail, and cutting-edge platforms.

MANGOPAY has developed a payment solution that aims to fuel the success of the platform economy. Built around our programmable e-wallet solution, MANGOPAY’s payment infrastructure offers a simple and easily integrated solution that covers platform payment needs with total integration, as well as flexibility and workflows for many business models.

Our teams are split across Europe in eight different locations, with main offices in Paris and Luxembourg. Platforms and marketplaces are thriving and we are looking for outstanding profiles to tackle some of the most ambitious challenges in our field and contribute to our robust growth.

**Job Description**:
In order to support the continuous growth of our company, we are recruiting a Junior KYC Compliance Analyst.

**What you'll be doing**

As a member of the Mangopay’s Support & Services team, you will be responsible for:

- Process KYC documentation to onboard our client’s end users
- Follow and comply with internal procedures
- Ensure appropriate treatment of compliance alerts, escalating when required to the manager/supervisor,
- Organize, plan, and prioritize workload, and complete other assigned special projects as needed
- Accurately document and update records iinforman required systems
- Support different internal teams for KYC process and screening aspects on existing relationships.
- Contribute ideas on ways to improve our services
- Maintain performance objectives such as Key Performance Indicators (SLA, response time, etc.)
- Perform additional duties within the department as needed

**Qualifications**:
**What will make you successful**
- You have a good understanding of financial services and its regulations
- You are independent, flexible, and proactive work style with effective problem-solving skills
- You have excellent organization and time management skills and you know how to prioritize your tasks based on if they are either urgent vs important
- You have a knowledge of Salesforce
- You have an eye for detail, you are willing to learn and to continuously develop your skills,
- You are able to work efficiently under pressure
- You are a team player with the ability to work independently
- You have an excellent level (both verbal and written) in English and French is required. An additional language is appreciated
- You have a previous experience as KYC/AML analyst
- Degree in Law or Business Administration is an asset

Additional Information
**Why you’ll love working here**:

- Career development and opportunities for growth
- A possibility to learn with on demand training program on hard and soft skills
- Fun office culture with events and celebrations
- Team building activities
- Diversity, sharing, openness
- If you are based in France (Full Remote):

- Lunch Vouchers via Swile
- Free gym and language lessons subscriptions
- Parental Act program + days off to take care of your little one(s)
- 25 days + RTT to rest
- Complementary health insurance

**Recruitment process**:

- HR Call
- Interview with team manager
- Interview with head of department
- Offer