Customer Satisfaction Manager
il y a 4 jours
As part of a temporary reinforcement for the end-of-year period (Black Friday, Christmas), we are looking for a committed collaborator to join our **Consumer Service** and help maintain a high level of customer satisfaction, in line with our brand's standards of excellence.
**Main Missions**:
**Coordination with Service Providers**: Share information with our logistics partner Dokeera to ensure smooth follow-up of cases.
**Monitoring Indicators and Alerts**: Ensure compliance with response times, alert in case of potentially critical complaints.
**Moderation of Customer Reviews on Our Website via the Yotpo Tool**: Moderate customer reviews on Yotpo and escalate to the concerned persons if necessary.
**Technical Skills**:
- Excellent written comprehension and analytical skills
- Perfect command of spelling and grammar
- Proficiency in writing
- Advanced level of English (writing and comprehension)
- Sensitivity to the cosmetics industry
**Human Qualities**:
- Team spirit and sense of collectivity
- Availability and responsiveness
- Resilience during periods of high activity
- Sense of quality and method
- Empathy and service orientation
We are looking for a meticulous individual with excellent writing skills and a good level of English, capable of handling consumer requests with method, empathy, and a service-oriented mindset. Comfortable in dynamic environments, they will demonstrate analytical skills, responsiveness, and resilience during peak periods, while effectively collaborating with the team and service providers. An interest in the cosmetics industry is desired.
**Show us the richness of your differences, join us
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