Customer Service Specialist France

il y a 2 semaines


France hlpy Temps plein

hlpy, born in 2020, is a tech-driven roadside assistance start-up founded by visionaries who saw a gap in the market and redefined the industry with a cutting-edge digital solution.What started as a bold idea in Italy quickly expanded to France and Spain, and as of September 2024, we are proud to announce our entry into Germany This marks another milestone in our journey to becoming the go-to solution for modern roadside assistance across Europe— and beyond.As we continue to scale globally, our ambition and market demand propel us toward becoming a major force in the sector. That's why we're on the lookout for a highly motivated customer service professional to join our dynamic team, optimize our processes, and help us set new industry standards for excellence.Are you ready to be part of this journey? Responsibilities:Be part of an operational contact structure for managing clients in case of difficulties, such as vehicle breakdowns.Oversee the digital support process, intervening where necessary.Ensures the success of support via chat or voice channels and/or by connecting directly with our network of suppliers.Requirements:Total availability for shifts 24h 7/7Based in FranceC1/C2 in FrenchGood Knowledge of EnglishPrevious experience in operations and/or customer service will be a plusTeam spiritExtra information:Part time 30hoursThe role is fixed-term for 6 months with possibilty to confirm in the roleThis role is shift-based and requires occasional night and weekend shiftsPlease send your CV in English



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