Manager, Workplace Services

**Job Category **:Finance and Operations

**Job Details**:
Global Real Estate & Workplace Services team members are part of an award-winning department continually pushing the boundaries of Corporate Real Estate in support of Salesforce's 108 offices, in 91 cities, accommodating more than 60,000+ employees. From our urban campuses, Salesforce Towers, fully activated lobbies and events, and innovative workplace designs, we strive for excellence and challenge ourselves to surprise and delight our employees and guests every day. We work together to respond to challenges, empower each other to do the best work of our lives, and enthusiastically celebrate our successes.
Salesforce, ranked #1 Great place to work in France, Top companies on LinkedIn, 14th Consecutive Spot on FORTUNE’s “100 Best Companies to Work For”, is seeking a passionate and motivated individual to lead the Workplace Services team in France.

**Role Description**:
This role reports to the Senior Manager, Workplace Services and is based in Paris, France. The Manager, Workplace Services will be responsible for services in our Paris (Flagship 9500m2), Lyon, Nantes and Grenoble offices. Our offices host 1800+ employees in France which continues to grow each year.

**Characteristics**:

- Partner and develop strong relationships with all key business partners including local business leadership, French Work Councils, IT, Employee Success (HR), Finance, Security, Health & Safety and Procurement.
- Become the trusted voice for Workplace Services France.
- Handle ambiguity and ongoing change within the industry, organisation and team.
- Facilitate discussions to develop diverse thinking and experimentation among colleagues.
- Clarifies today’s priorities and intentions while building toward the future.
- Connects those below to the organisational vision, while connecting those above them to the reality of change.
- Tailors message and style to the audience to deliver effective presentations and messages.
- Willing to champion ideas, people, or positions despite dissent or political risk.
- Courageous communicator - asks and shares constructive feedback, learn from mistakes and celebrates success.

**Responsibilities**:

- Source, develop, and lead a Workplace Services team that is ready to complete the highest standard of hospitality. Retain talent through successful on-boarding, mentoring and developing personal growth opportunities. Provide leadership in a customer service-intensive environment.
- In partnership with Real Estate & Workplace Services leadership define both the service concept and the potential outsourcing strategy.
- Daily management of objectives, priorities, trade-offs, risk and performance management of all reporting staff members according to corporate policies and standard processes.
- Organise France office operations to improve workflow for Workplace Services (Front of House, Meetings & Events, Hard and Soft Services). In conjunction with Real Estate & Workplace Services Leadership determine time frames and identify required resources for the management and day-to-day operations. Identify areas of concern and develop plans to resolve them.
- Drive operational objectives with ongoing process improvement initiatives to continually improve service, project delivery, and customer success.
- Work closely with other Regional Managers and leadership teams to evolve existing and develop new Workplace Services standards in EMEA
- Vendor Management - ensure we have the best-in-class suppliers for our offices and effectively implement vendor management standard processes. Proactively partner with key vendors and operate a detailed Key performance indicators and Service Level Agreements structure to ensure continued service improvement.
- Strive for excellence in our day-to-day business, identify technology and process gaps and ensure decisions are data-driven. Scale our services to support the growth of the organisation and improve our collaboration with key vendors and internal business partners.
- Responsible for departmental budget.
- Will be responsible for providing business and organisational expertise to deliver a high-class experience to all guests and employees.
- Additional responsibilities are to support project management, business change management and process improvements on complex, multi-discipline, multi-year projects.
- Assist or lead special CAPEX & OPEX projects as needed.

**Required Skills**:

- Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.)
- 5 to 10 years experience in managing Workplace Services, Facilities Services, Office Services, Hospitality or closely related function
- Proven experience as a people manager. Confirmed track of successfully supervising, developing and training staff
- Experience in managing a large-scale campus under full repairing lease obligations and high hospit