Manager, Workplace Services

**Job Category **:Finance and Operations

**Job Details**:
Global Real Estate & Workplace Services team members are part of an award-winning department continually pushing the boundaries of Corporate Real Estate in support of Salesforce's 108 offices, in 91 cities, accommodating more than 70,000+ employees. From our urban campuses, Salesforce Towers, fully activated lobbies and events, and innovative workplace designs, we strive for excellence and challenge ourselves to surprise and delight our employees and guests every day. We work together to respond to challenges, empower each other to do the best work of our lives, and enthusiastically celebrate our successes.

Salesforce, ranked #1 Great place to work in France, Top companies on LinkedIn, 14th Consecutive Spot on FORTUNE’s “100 Best Companies to Work For”, is seeking a passionate and motivated individual to lead the Workplace Services team in France.

**Role Description**:
This role reports to the Senior Manager, Workplace Services and is based in Paris. The Manager will be responsible for the Workplace Services in our Paris (Flagship 10,000m2) and remote offices in Nantes, Lyon and Grenoble. Our offices host 1800+ employees in France which continues to grow each year.

**Characteristics**:

- Partner and develop strong relationships with all key business partners including French Work Councils, IT, Employee Success (HR), Finance, Security, Health & Safety and Procurement.
- Become the trusted voice for Workplace Services in France.
- Facilitate discussions to develop diverse thinking and experimentation among colleagues.
- Connects those below to the organisational vision, while connecting those above them to the reality of change.
- Willing to champion ideas, people, or positions despite dissent.
- Courageous communicator - asks and shares constructive feedback, learn from mistakes and celebrates success.

**Responsibilities**:

- Source, develop, and lead a Workplace Services team that is ready to complete the highest standard of hospitality.
- In partnership with leadership define both the service concept and the potential outsourcing and Workplace services strategies.
- Daily management of objectives, priorities, trade-offs, risk and performance management of all reporting staff members.
- Organise France office operations to improve workflow for Workplace Services (Hard and Soft Services). In conjunction with Real Estate & Workplace Services Leadership resolve time frames and identify required resources for the management and day-to-day operations.
- Drive operational objectives with ongoing process improvement initiatives to continually improve service, project delivery, and customer success.
- Work closely with other Regional Cross-Functional Leads and business partners to evolve existing and develop new Workplace Services standards in EMEA.
- Vendor Management - ensure we have the best-in-class suppliers for our offices and effectively implement vendor management standard processes.
- Strive for excellence in our day-to-day business, identify technology and process gaps and ensure decisions are data-driven.
- Responsible for departmental budget.
- Additional responsibilities are to support project management, business change management and process improvements on complex, multi-discipline, multi-year projects.
- Assist or lead special CAPEX & OPEX projects as needed.

**Required Skills**:
Experience will be evaluated based on alignment to the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).
- Fluent in English and French
- Bachelor’s degree (or commensurate experience) in Hospitality and/or Facilities Management
- Extensive experience in leading Workplace Services, Facilities Services, Office Services, Hospitality etc. in a large scale campus
- People manager with track of successfully supervising, developing and training staff (minimum 5 to 10 FTEs) and handling contractors (Janitorial, FM, Events, Hospitality, office services, plants etc.)
- Demonstrated success in delivering best-in-class customer service with the ability to run projects and workflow to ensure accuracy and quality
- Analytical problem solver able to identify and understand complex corporate business, challenges and solutions
- Experience in high growth companies with ability to adapt constantly to changes and have resilience in order to support the business needs, the workloads and the pressure
- Confirmed experience dealing with Executive leadership team (Country Leader, Work council, VIPs, etc...)
- A diplomatic profile in order to deal with political/strategical topics, resolve ambiguity, conflict and be creative by finding alternative solutions
- Ability to lead a group of specialists and be a SPOC (Single Point Of Contact) running several contending priorities
- Excellent independent and decision-making capabilities
- Must be a self-starter and Salesforce enthusiast, who is a strong team player