Customer Success Migrations

**About us**

Lucanet is the CFO Solution Platform built for modern finance leaders to automate consolidation and financial planning, extended planning and analysis, disclosure management, ESG reporting, lease accounting, tax compliance and reporting, as well as banking and cash management. More than 5,500 companies around the world rely on our easy-to-use and out-of-the-box SaaS platform to help them lead with ease.
We are a team of game changers with 850+ people worldwide. Our culture of kindness and integrity encourages you to bring your whole self to work. We collaborate to create better software solutions and grow a better company. Lucanet is more than a place to work; we are a champion for continuous improvement, pushing boundaries, impacting industries, and growing careers.

Discover more about Lucanet as an employer.

**The Role**:
A Customer Success Manager focused primarily on customer migrations who combines deep project management experience with customer-facing skills to deliver smooth, on-time transitions from legacy systems to our platform. This role owns the migration lifecycle end-to-end, minimizes customer disruption, and drives adoption and long-term success post-migration.

**What you'll do**:

- Own end-to-end migration projects for assigned customer accounts, from discovery and scoping through cutover and post-migration validation.
- Maintain clear documentation of migration processes, decisions, and customer-specific details; ensure all handover materials and system updates are delivered to Support, Success, and Sales Teams.
- Act as primary customer point of contact during migration; build trust, set expectations, and communicate status proactively.
- Create quotes and pricing inputs for migration engagements; work with Account Management to finalize commercial terms and engage Sales when commercial discussions or contract negotiations are required.
- Partner with Technical Services, Professional Services, Product, Engineering, Support, and other necessary team to secure resources, resolve blockers, and prioritize fixes impacting migration timelines.
- Drive customer adoption post-migration: onboarding training, adoption milestones, and success plans to reduce time-to-value.
- Manage multiple concurrent migrations/projects with competing priorities while maintaining high customer satisfaction and delivery quality.

**What you bring to the table**:

- 4+ years experience in customer-facing roles (Customer Success, Professional Services, Implementation) with a minimum 2+ years leading complex customer migrations or implementations.
- Strong project management background: proven track record managing cross-functional technical projects on schedule and within scope. PMP, PRINCE2, or Agile/Scrum certification preferred.
- Experience collaborating with Account Management and engaging Sales specifically for commercial discussions or contract negotiations; comfortable coordinating with Technical/Professional Services for delivery execution.
- Experience with project and CS tools: Jira, Asana, MS Project, Smartsheet, Salesforce (or similar CRM), Planhat (or similar), Confluence, and ticketing platforms.
- Strong problem-solving, prioritization, and risk-management capabilities; calm under pressure during cutovers and escalations.
- Bachelor's degree in a relevant field (Business, Computer Science, Engineering, or similar) preferred. Willingness to travel occasionally as required.
- **Excellent written and spoken communication skills** in **French**and **English, conversational German**.
- Bonus: experience in SaaS, enterprise software implementations, regulated industries, or migrations from specific platforms.

**Perks at work**:

- **LucaFlex** - We acknowledge that every individual has different working styles and preferences. Our flexible working model allows you to plan your working hours and location according to your needs and professional responsibilities.
- **Work from Abroad** - Sometimes a change of scenery can boost creativity and productivity, you can work up to 90 workdays outside your home country with the support from our partner Workflex.
- **Sabbatical** - Take the time you need for personal pursuits, family time, travel, or any other activities that suit you with our sabbatical options.
- **Team Spirit**- We value teamwork and celebrate our achievements. That's why we take many opportunities to get together, learn together, and cherish our successes together.
- **Learning & Development** - We encourage you to shape your own development with the support of dedicated time, resources, and budget provided by us.
- **LucaNet Engage** - Our feedback process is designed to support your personal and professional development in a targeted manner through regular dialogue.
- **LucaNet Do Good**- As a company we want to give back and support you in taking the time to do some good, individually or as a team, with paid volunteer time.
- **Health & Wellbeing** - Your overall wellbeing is