Program Manager, B2B

Le Wagon is a global leader in immersive tech training. Our mission is to train people from all backgrounds in coding, data and product skills, give them the best learning experience of their life, and help them accelerate in their career. We also help companies become more data-driven by leveraging their data and unlocking their employees’ potential through corporate training.

Founded in Paris in 2013, Le Wagon now has campuses in +40 cities across 25 countries, including global tech hubs such as Berlin, London, Tokyo, Shanghai, Singapore, and São Paulo. Most importantly, Le Wagon is a community of 26,000+ graduates from all walks of life, including career changers, digital nomads and many entrepreneurs - who've created 220+ tech startups and raised $1B+ and counting

Join our dynamic and innovative edtech startup that's revolutionizing the way training and education are delivered. We leverage cutting-edge technology to create impactful learning experiences and empower our clients to achieve their training goals. As we continue to grow, we're looking for a passionate and skilled Program Manager to join our B2B team. What makes Le Wagon so recognized is that each tech and data training program is designed to develop the targeted skills in concrete terms and to provide quality support to participants. It is the **quality of the training and the pedagogical excellence that makes our difference**.

Le Wagon for Business is now looking for their new **Program Manager, B2B** to **coordinate and deploy innovative training projects in line with our business opportunities.** By joining the B2B team, you **will be a key point of contact** (internally and externally), liaising with participants, clients, sales and education teams.

As you may realised, this position combines project management with customer success, a key role for our organisation

**Your Mission is in 4 key areas**:
**Project Management**:

- Plan, schedule, and monitor our trainings to ensure they are delivered on time and successfully received.
- Coordinate with our teams (Solution Engineers, Content, Sales) to ensure seamless integration and execution of our tech training programs.

**Relationship Management**:

- Maintain strong relationships with clients, students, freelancers, and internal teams.
- Collaborate closely with the Customer Success Manager (CSM) to support the client relationship and address any issues that arise.

**Training & Monitoring Success**:

- Take ownership of the training programs, ensuring their success through effective management and coordination. Implement continuous improvement strategies based on data-driven insights.
- Track and analyze feedback and Net Promoter Scores (NPS) to continually improve training experiences. Analyze Key Performance Indicators (KPIs) to assess the effectiveness of our training programs.

**Collaboration with your main stakeholder, our CSM**:

- Work hand-in-hand with our Customer Success Manager to manage client relationships, ensuring client satisfaction and successful training outcomes. Support the CSM in understanding client needs and addressing any concerns.

**This role is for you if**:

- You are based in Paris. This role is hybrid, with an importance for physically being present at our training events on campus.
- You have at least 2 years of professional experience in event management and/or training management.
- You are highly organized and flexible, with a strong student/client -centric approach.
- You have a proven ability to lead projects from start to finish.
- You have exceptional collaboration skills, with the ability to work effectively with diverse stakeholders.
- You have a proactive mindset, always looking for ways to improve processes and drive efficiency. You truly enjoy the start-up ecosystem
- You are an excellent communicator in both French and English. Other languages a plus

**What's in it for you?**
- Be part of an international and innovative company in the world of ed-tech
- Work in a collaborative, energetic and supportive environment
- Opportunity to make a significant impact on the success of our tech training programs
- Flexible working arrangements with a balance of remote and on-site

If you are passionate about Le Wagon’s mission, interacting with students, highly organized, and eager to drive training success, we would love to hear from you

**Application process**
- Screening Call with Mia, Talent Acquisition Manager
- Hiring Manager Interview with Quentin, Head of Operations, B2B
- Stakeholder Interviews with your closest 2 CSM team members
- Meet the whole B2B team (online or on-site)