Implementation Specialist

**Hi there Thanks for stopping by**

Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place

We are seeking a full-time energetic, driven and passionate **Implementation Specialist **to join the Launch Services. You will be responsible for facilitating the product orientation and training sessions for new French speaking Lightspeed clients (for our Restaurant products) via virtual onboarding sessions. Your goal is to help customers understand the POS software and equip them with all the knowledge they need to get set up and go live running their business. In order to succeed, you will need to have experience with high-level customer service, some Hospitality experience, and you are not afraid of/can adapt quickly to a fast-paced, high energy environment.

**What you'll be responsible for**:

- Serving as a Lightspeed product expert, you will be responsible for providing virtual onboarding sessions to new and existing customers.
- Training them on specific aspects of our products, depending on their workflow-specific needs.
- Comfortable leading one-to-one, or one-to-many sessions, and being able to adapt to the customers' comfort and skill levels.
- Build and maintain an active relationship with the customer to further their satisfaction, business and growth.
- Maintain a high level of customer satisfaction through each stage of the post-sales relationship, including onboarding, follow-ups, and hand-off to support.
- Create and manage documentation that pertains to the product orientations and processes.
- Continued learning of Lightspeed's core products and add-ons, as needed.
- Attend and participate in regular team meetings in which you collaborate and share best practices and product knowledge, amongst other things.
- Work with the Implementation Specialists, Launch Coordinators and other internal teams to ensure the customers have what they need in order to ensure a timely and successful launch of their Lightspeed Restaurant product.

**About our team**:
The Implementation Specialist team is an exciting, dynamic, fun and booming group of former retailers/restaurateurs, techies, and people who are passionate about customer service. As a branch of the Customers department, we're customer-obsessed, and we know our stuff, which allows us to deliver a best-in-class onboarding and implementation experience. We take our deep knowledge and experience in retail and/or hospitality, combined with our drive to dissect and understand tech, and we use it to set up our customers for absolute success in getting started with Lightspeed Restaurant

It's an exciting time to be on the Hospitality Implementation Specialist team
- our product map is growing fast, with newer and stronger Hospitality solutions This means that we have a lot of large and exciting projects happening, with a future certain to be full of great new things

**What you'll be bringing to the team**:

- Experience in customer-facing activities (ideally in a B2B environment)
- Experience in Restaurant/Hospitality
- Experience in training, teaching, onboarding or facilitating orientation sessions
- Ability to quickly learn, understand and teach tech concepts

**Excellent communication skills in French - spoken and written**
- Good Communication skills in English - spoken and written

**Even better if you have, but not necessary**:

- Previous experience in a technical role (software, IT, tech support)
- Knowledge of Apple tools, web technologies, and networking.
- Knowledge of system integration through API.
- Good understanding of Restaurant Point of Sale technologies.

**Who you are**:

- You have strong time management abilities and know how to prioritize tasks
- You pride yourself on having strong problem solving and critical thinking abilities
- You are curious by nature, and are not afraid to challenge the status quo and explore innovative ways of doing what you do best.
- You enjoy continuous learning; new products, new tools, new workflows...
- You are autonomous, but know how to work in a team
- Most importantly, you know how to have fun while staying focused on your goals

**What's in It for You?**:
Come live the Lightspeed experience...
- Genuine career opportunities in a company that's creating new jobs every day;
- Work in a team big enough for growth but lean enough to make a real impact;
- Exposure to modern and proven technology;
- Opportunity to learn and expand your skillset;
- Become a valued part of the diverse and inclusive Lightspeed family.

and enjoy a range of benefits that'll keep you happy and healthy:

- Lightspeed share scheme (we are all owners)
- Pension fund
- Axa Health insurance
- Health and wellness benefit of 400 EUR/year
- Mental health online platform and counselling & coaching services
- 25 vacation days per year
- Paid leave and assistance for new parents
- LinkedIn Learning license
- Volunteer day
- Public transport benefit

**À propos de nous**